Benefits
Use it everywhere we are
- Airport kiosks & ticket counters
- Admirals Clubs®, Flagship® Lounges & the Arrivals Lounge
- On aa.com for American-operated flights and products
Already a cardholder?
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By phone
Our automated service is available 24/7 or call during business hours to talk to an agent.
U.S., Canada and Puerto Rico
800-733-2654 Monday - Friday
8 a.m. - 7 p.m. (CT)
Other locations
423-477-6512 (charges may apply)
By mail
Payments
American Airlines Credit Plan
P.O. Box 183015
Columbus, OH 43128-3015
Customer service / billing questions
American Airlines Credit Card
P.O. Box 6403
Sioux Falls, SD 57117-6403
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- Payment options
- Payment FAQs
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Help with aa.com
If you need technical support or help using aa.com, give us a call.
U.S. and Canada
800-222-2377 | English: 24 hours Spanish: 24 hours |
If you are outside the U.S. or Canada, call reservations.
Contact Reservations
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Account service
Within the U.S. and Canada
800-882-8880 or your AAdvantage® status reservation number
Daily
7 a.m. – 10 p.m. (CT)
Outside the U.S. and Canada
Reservations and ticket changes
Award travel
Within the U.S. and Canada
800-882-8880 or your AAdvantage® status reservation number
Outside the U.S. and Canada
- Reservations and ticket changes
- Ticket sales centers
You may also like...
- AAdvantage® FAQs
- Update your information
- Request flight miles
- Request missing partner miles
- Close your AAdvantage® account
Read our frequently asked questions
Customer service
- Baggage
- Delayed and damaged bags
- Lost and found
- Refunds and receipts
Customer service FAQs
Travel information
- Check-in and arrival
- BeNotified and other notifications
- Security and collecting information
- Flight status
Travel information FAQs
Special assistance
We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.
- Coordinate special assistance
- Children and infants
- Pets and service animals
Amenities during your flight
With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.
Travel experience
Cruises, cars and hotels
Read cruise FAQs Opens another site in a new window that may not meet accessibility guidelines
Help with cars and hotels
Yes, there are several options available:
- Purchase a vacation package at AAVacations.com including air, hotel, rental car and more.
- Make individual bookings for air, car and hotels.
- Learn more about American Airlines Vacations Opens another site in a new window that may not meet accessibility guidelines
- Book your flights
- Book a rental car Opens another site in a new window that may not meet accessibility guidelines
- Book a hotel Opens another site in a new window that may not meet accessibility guidelines
You can cancel your reservation online. Cancellation penalties will not apply to car rentals.
Visit aa.com/cars
From the Cars home page, select the My Cars tab at the top of the page. Enter your first name, last name, booking number and click “Go” to the view reservation page. You can then cancel the reservation by clicking on the “Cancel this rental” button at the bottom of the page.
If you need to change your reservation, cancel and book a new car. Cancellation penalties will not apply to car rentals. Tip: Book a new car before cancelling your old reservation in case availability has changed.
Select "Cruise" under Plan Travel on the top navigation bar.
No. We do not offer air and sea packages, and your airfare must be purchased separately from your cruise. Choose flights that allow enough time to:
- Travel from the airport to the cruise port to board the ship at least 2-3 hours before departure
- Depart the ship and check in at the airport no earlier than 6.5 hours after your cruise arrives back in port
Need more help? Contact us.
Contact American
Contact aa.com technical support