How can I get service for my Apple Watch?
Schedule a visit
Make an appointment at an Apple Authorized Service Provider or Apple Store
Send in for repair
Arrange to mail your product directly to Apple
Contact us
Talk to an Apple Support Advisor
Featured services
Battery service
We can service the battery in your Apple Watch for a fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for battery service at no additional cost if you have AppleCare+ and your product's battery holds less than 80% of its original capacity.
Damaged glass
If the glass on your Apple Watch gets damaged, we can service it for a fee. Accidental damage isn't covered by the Apple warranty.
Damaged glass is eligible for applicable coverage for accidental damage from handling with your AppleCare+ plan.
How much will it cost?
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.
Hardware service may no longer be available for some older products.
See obsolete and vintage products
All fees are in US dollars and are subject to tax. A shipping fee will be added if we need to ship your Apple Watch. We’ll inspect your product when we receive it and confirm the service charges.
Do you have AppleCare+?
Your country or region offers AppleCare+ for this product. All AppleCare plans include battery service coverage, which means your battery can be replaced at no charge if we test your product and its battery retains less than 80% of its original capacity.
AppleCare+ also provides coverage for accidental damage from handling, and each incident is subject to a service fee. Your AppleCare+ also offers Express Replacement Service.
Learn more about AppleCare+ in the United States
Learn more about Express Replacement Service
Warranty
The Apple Limited Warranty covers your Apple Watch and the Apple-branded accessories that come in the box with your product against manufacturing issues from the date you bought them. The warranty period varies by model. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes additional bands, chargers, or adapters. Our warranty is in addition to rights provided by consumer law.
Depending on the issue, you might have coverage with the applicable Apple warranty, AppleCare+, or consumer law.
If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple Watch is ineligible for service, you might pay the full replacement value.
Check your coverage status
Read the Apple Limited Warranty
Look up consumer laws in your country or region
Guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and pass Apple functional requirements.
Read the Apple Repair Terms and Conditions
Read the Apple privacy policy
I dropped my Apple Watch Series 4 and shattered the back of it. Nearest Best Buy is much closer than the nearest Apple Store which is 100 miles away. Rather than mail it to Apple and chose to drop it off at Best Buy to speed up the repair process. WRONG!!!!! They've had my watch for 2 weeks and no word on when the repair would be completed. I'm glad I also have a Series 6.
You should get your watch back from them immediately and mail it to Apple.
I called Apple and they contacted Best Buy and was told the watch was sent away for repair.
fastest way to AppleCare is if you have a credit card with a little room
So finally after calling Best Buy numerous times and no one answering, I tried calling the moment they opened. Someone answered!! They could not find any record of my watch. He placed me on hold for 30 minutes and came back to say he located my watch. He said it was sent to Apple and now is on the way back to Best Buy. I swear I will never ever ever ever use Best Buy again for Apple
Care repair.
How long does it typically take Best Buy to complete repairs on a watch?
they'll put a hold on the card and ship a new one and a box to return the old
once you get the box, pack up and return the old one
when the receive the old one, they'll remove the hold on your card (if you take too long, they'll actually charge the card)
doing it that way, the new watch will
show up in a couple days.
other wise they don't ship the new watch till the old one is there, so it's typically 7-10 days to get the new one.
when I broke my screen (it's been a couple years, so policies might have changed) they couldn't do anything about it in store, they said it was faster to call.
- #6
So finally after calling Best Buy numerous times and no one answering, I tried calling the moment they opened. Someone answered!! They could not find any record of my watch. He placed me on hold for 30 minutes and came back to say he located my watch. He said it was sent to
Apple and now is on the way back to Best Buy. I swear I will never ever ever ever use Best Buy again for Apple Care repair. Glad you were finally able to get an answer. Sounds like BestBuy didn’t mail your watch off right away.
- #7
I'm not a big fan of allowing Best Buy to repair anything, let alone an Apple Watch. However, I had a moment of ?? and let them change the battery in my iPhone 7+. Surprisingly they did the battery change in 30 minutes and charged me the same as an Apple Store. Phone works great with the new battery.
But I'm not surprised that they were not able to repair the Apple Watch and had
to send it off to Apple.
- #8
Apple Watch has never been repairable. They replace it and scrap it for parts.
Whereas iPhones are repairable and Best Buy in particular has been an apple authorized repair vendor for a while now
- #9
I'm not surprised that they were not able to repair the Apple Watch and had to send it off to Apple. Even if you took one to an apple store, they still ship it out.