Show Budget Complaint Escalation FormWe are committed to providing each customer with an enjoyable car rental experience and great customer service. Before escalating a customer complaint, you must have previously contacted our customer service center to initiate an inquiry to resolve your case. You will not be able to escalate a customer complaint without an Avis or Budget case identification number or a Budget Truck Rental customer service situation number. Once your inquiry has been escalated, your case will be reopened by the Office of the President. To get a case identification number or a customer service situation number, click here and you will be provided with information on how to contact the customer service center. Customer serviceWe at Avis Budget Group hope you have an enjoyable and stress-free car rental experience each time you rent with us. We welcome your feedback–whether positive or otherwise–because it gives us an opportunity to recognize our best employees for good work or learn how we can serve you better next time. If you were left unsatisfied by your rental with Avis, Budget or Budget Truck, please give us the chance to address the situation and keep your business. The quickest and most efficient way to resolve an issue is to bring it to the attention of one of our employees at the rental location when you pick up or return your vehicle. If, for any reason, you are unable to resolve the issue at the rental location, the next step is to contact our customer service center. To allow us to provide you with the best possible service, please be prepared to provide our customer service representative with complete details about your rental:
If you choose to get in touch with us via telephone, please make sure you have sufficient time so that our customer service representative can look into all the details surrounding your case to resolve the issue as quickly as possible. If you choose to get in touch with us via electronic mail, please allow three business days for a response. Avis Budget Group operates customer service departments for Avis Rent A Car, Budget Rent A Car and Budget Truck Rental. In order for us to resolve your concerns, is important that you contact the correct customer service department to begin the process. Avis Car Rental Tel: 1-800-352-7900 Email: U.S. Mail: Hours of Operation: Budget Car Rental Tel: 1-800-621-2844 Email: U.S.
Mail: Hours of Operation: Budget Truck Rental Tel: 1-800-462-8343 Email: U.S. Mail: Hours of
Operation: Although we recommend email or telephone as the fastest way to get your case resolved, standard mail is acceptable, but please allow more time for our representatives to receive your letter and look into the details surrounding your rental. Please be sure to include the following information in your correspondence:
Correct and complete information is very important in order for customer service to resolve your case quickly. In many cases, delays in responding to and resolving customer inquiries are the result of inaccurate or omitted important information. Please note that rentals handled by locations not owned or operated by Avis Budget Group (such as independently owned and operated licensees or international locations) may require additional time for response and resolution. Escalating Your CaseIf you have been in touch with customer service, but are not satisfied either with the proposed resolution or with the quality of service you received from one of our customer service representatives, you can choose to escalate your inquiry to a member of customer service management by asking to speak with a supervisor. If you have already been in touch with customer service and attempted to resolve your case, and are still unsatisfied with how your case was handled or the resolution that was proposed, below is a link to a form that will escalate your customer service inquiry to the Office of the President, where your case will be re-opened for executive-level review. AVIS COMPLAINT ESCALATION BUDGET COMPLAINT ESCALATION BUDGET TRUCK COMPLAINT ESCALATION Where is budget car rental headquarters?Parsippany-Troy Hills, NJBudget Rent a Car / Headquartersnull
Who is the CEO of budget car rental?Joe Ferraro (Jun 2020–)Budget Rent a Car / CEOnull
What is the 800 number for budget?1 (800) 214-6094Budget Rent a Car / Customer servicenull
How do I email budget customer service?[email protected] Rent a Car / Customer service emailnull
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