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74 questions from our users
Johnasked 3 years ago
Pandora
What Does P2 mean which is on some Pandora charms P2 s925 Ale?
Pandora
If I measure a size M (53) do I order a 52 or a 54?
1 answer
Check with them, they are very helpful.. Too small and you won't get it on,, too large and risk it coming of and loosing it.. Jan
Pandora
Why can't I get a size 62 rings online ?
1 answer
I think if you google Pandora they have a question section. If not just email head off customer service, they will let you know... Probably out of stock, not made anymore,? Give it a try... Or email this..Jan
Pandora
I have a pandora bracket I had it for just over a year but is to small now is there any thing I can do?
Ceeasked 3 years ago
Pandora
Purchased a pandora quartz ring online which seems genuine however I am unsure?
Purchased last year but cant wear it as the stone is too bulky for me (was listed as a Size 52 and fits me as such). I went to take pictures and noticed its only hallmarked S925 ALE - my other rings purchased in store say S925 ALE 52 (Ring size).
It is quite an old ring and feels genuine, its heavy.
Id just hate to sell it if it in fact turned out to be fake? Someone suggested taking it in store? Would they verify it for me?
Pandora
My safety chain keeps unwinding is there a solution?
Pandora
Can you resize a Pandora ring?
2 answers
Take the ring and receipt in to any pandora store and they will change it for a smaller size, if you don’t have a receipt take it in the box and they will exchange it for the right size.
What if I’ve had it since Christmas and I’ve lost weight so my fingers have got smaller????
Pandora
Can I resize my Pandora bracelet?
Pandora
I am thinking about purchasing one of the exotic crown rings in silver from the new lion king collection, however on the website it only shows the ring up to a size 60 and I am a 64 therefore do they do this ring in the larger size in store?
Pandora
What's the life
for Pandora shine series? When will it start to change its color?
Does rose gold plated comes off over time?
2 answers
yes mine rose bracelet with ball - the ball is now full of gray spots and i cant reclaim it
When did it start to change color. Does the color stayed for months or year?
Pandora
Hi have a ring that was bought for me a few years ago from pandora . It was bought by someone special and want to continue wearing it . I’ve recently lost weight and the ring slips off my finger . Even with a smaller ring in front it spins .
Can I have it resized ? I don’t want it to go to waste sitting in my jewellery box
3 answers
I’m sure a jeweller could resize it, Pandora stores do not resize, unfortunately just like all your clothes if you lose weight your rings will also not fit. Sell them on fb and buy new ones.
Mine is about to be sent away to be sized down from the Pandora shop
Hi Maggie, how much did you paid to be sized down please?
Pandora
Does the price varies depending on sizes of pandora
1 answer
No all the same pricing apart from 14k gold
Pandora
My boyfriend bought me a promise ring online and he got 2 sizes too small. He said he doesnt have the receipt but is there any way i can exchange it in store if i have the packaging?
1 answer
You dont need receipt or packaging as long as the ring is in very good condition. You can exchange for correct size at any physical store. All Pandora jewellery is stamped with hallmark eg ALE 925 and...
Read more authentic Pandora is instantly recognised by most staff. Hope this helps.
Physical store
Are jewelry stores to sell pandora merchandise at the same price as pandora store or can they charge more?
Just wondering purchased a ring for 100.00 and pandora
Site had it at 75.00
Online store
I updated my pandora bracelet and my old charms wont fit new bracelet. How can I get them on?
2 answers
Why not ask Pandora?
Are they the same bracelet? Like are they both moments bracelets or is one an essence bracelet? If they are the same maybe charms need cleaning. If they are not, the charms for essence bracelets are too small for moments ones.
Physical store
My son bought his girlfriend a ring for Christmas and the silver is wearing off. She's upset and he's very embarrassed. Does Pandora have some type of warranty against this?
2 answers
U may go to any pandora store they will clean the tarnished jewelry for free and it will look brand new
My bracelet had been five years old and it was turning black I
took it out to a store and it came back like new and shiny
Ask at the store
Lucyasked 4 years ago
Online store
I recently bought a few charms in the sale and some are marked P2 S925 ALE. Does anyone know what the P2 stands for? Australian customer service doesn’t know, and global (Danish) customer service doesn’t even bother to reply to my enquiry.
4 answers
Sorry Lucy, unable to help.Doesn`t surprise me you can`t get an answer.
They finally got back to me to say it's an internal marking, but not what it means.
Piqué Clarity. P Clarity, or Piqué Clarity, is the European term for “Imperfect“. It’s actually a French name meaning “Mark“, “Blemish“, or “Pricked“.
And that’s because in Piqué Clarity, these Mar...
Read moreks or Blemishes (Inclusions), are Visible! Visible to the Naked Eye, without the use of a 10x Jeweler’s Loupe, Magnification or a Microscope! You can see the Flaws just by looking at the Diamond, and often, these Flaws and Imperfections are HUGE! Piqué Clarity is made up of 3 Clarity Grades: P1, P2 and P3. here is a link to the report where this info is from - //www.jewelry-secrets.com/Blog/what-is-pique-clarity/
Ginaasked 4 years ago
Physical store
I bought a pandora silver bracelet online and it is 2 sizes to small and i was wondering if i could exchange it for the right size in a store i have the the email receipt for it? thank you in advance
Physical store
I order a ring and got the wrong size can I go to the store and get the right size?
Physical store
Are you allowed to get an exchange for a different size ring if the ring you purchased is to big?
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