This page was printed on Oct 31, 2022. For the current version, visit https://help.shopify.com/en/manual/online-sales-channels/facebook/facebook-shop/requirements. Show
To be eligible to list products on Facebook using the Facebook Shop feature in the Facebook channel, you need to meet a few requirements:
Facebook Page settingsThe following requirements need to be met on Facebook before you can connect your Facebook Page:
Learn how to create a Facebook Page for your business at the Facebook help center.
 andyrandy 71.8k8 gold badges111 silver badges126 bronze badges asked Apr 12 at 14:04
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There are many reasons why you cannot access the Facebook Marketplace. First, you need to try is to access the Marketplace via this link if still, the issue exists then its one of the following reasons. However, you can easily fix the not working issue by clearing the browser cache on your PC. The FB marketplace is a reliable way to find, discover, buy, and sell products with ease. Moreover, there are some issues but dont worry gradually we have a fix for them. But trust me you can grow your business with tons of relevant audiences. Please find the Update section below to enable or access the marketplace in your Facebook account.
Why Facebook Marketplace isn’t Available to YouFacebook is continuously developing and improving the marketplace, as per Facebook, they are opening up access to the marketplace gradually. This clearly means that it is not available in all countries. Bonus tip for you, use the Hola extension on your Google Chrome browser. All you can do is wait until they allow access to your country or region. Keep the following things in mind too: Your Facebook account must be old enoughIf you have recently created a new Facebook account. Then you are not allowed to access the marketplace. Because it is not just about you, its about Marketplace community protection to avoid scams, etc. However, with the new account, you can sell and buy groups. To get access to more features you should wait for a couple of weeks. Other than that there is no such way. You must be in the right location and regionThere are countries and locations where the marketplace is not yet available. There could be also one possibility if you have recently traveled from one location to another where the marketplace is not available. You cannot use it, even for a few days after you have returned to the place where it is working. The reason behind this, Facebook may still think that you are somewhere else, and wont allow you to access the Marketplace. To fix this try to clear the Facebook cache, etc, also log out then login and restart your device. This is kind of awkward but in the meantime, all we can do is to wait. To access Marketplace you must be 18 years oldIt doesnt matter if you are using Facebook for four years but your age is still under 18. You cannot get access to Marketplace unless you become over 18. You are not using Facebook in one of these languagesAs per Facebook, they are supporting the marketplace in fewer languages. If you are in a place where people can access the marketplace but you cannot. Then try to change your language settings. Here is the list of languages Marketplace available in English, Arabic, Chines, Danish, Czech, Dutch, Frech, and French Canadians. Also in Finnish, Hebrew, German, Hindi, Italian, Hungarian, Indonesian, Malay, Portuguese and Brazillian Portuguese. These languages as well, Spanish, Slovak, Swedish, Turkish, Thai. Try to change your language to one of the mentioned above as per your current location. Then restart your device you may then get access to Marketplace. Your Facebook app is not up to dateSometimes it happens that users forget to update their Facebook app. This may cause certain problems, for example, the app doesnt let you access the Marketplace, etc. In that case, get into the Google play store or iOS app store and update your Facebook to the latest version. After that clear the phone cache and restart your phone. That may solve the problem. However, there is a smartphone through which you cannot get access to Marketplace on Facebook. For example, Apple iPhone is older than iPhone 5, and Android phones have older OS such as Android Lollipop. Your access to Facebook Marketplace was RemovedWhile using Facebook Marketplace, you must comply with Marketplaces community policies. If ever you go against these community policies, Facebook will remove your access to the Marketplace. Then you can no longer get into it. Moreover, there is one thing you can do, if you really think it was a mistake and you dont violate Marketplace community guidelines. Then follow these steps to regain access to Marketplace.
Once everything is fine and Facebook and your marketplace access have been restored. You can then refresh Facebook and update your app to get into the Marketplace. Facebook Marketplace eligibility requirementsThe followings are the eligibility requirement for using and getting access to the Facebook marketplace. Your Facebook must be old enough. A user should not be under 18. The language you are using must be one of the above (list provided). The Facebook app you are using must be up to update. Note that you wont see the marketplace icon on your Facebook if it is not yet available in your country or region. Why Can’t I Access Facebook Marketplace?First of all, ensure that you are eligible to have access to the Facebook marketplace, the requirements are provided above. However, there are several other reasons e.g you are new on Facebook, you are not in the location where the marketplace is available, you are not using the latest Facebook application on your smartphone. Moreover, to try quick troubleshooting, use third-party apps such as browser chrome extension then change your location. Thus you may get access to it. If still you cannot, then try changing your language, because it is not yet available in all languages. Check the supported languages above. Note that new users dont have access to it, you must wait and gain some trust on Facebook. Then they may allow getting access to it. However, the exact time period has not been specified, how long you need to wait. Some third-party apps may allow you to access it, but personally, I would never recommend using such tools. Because you must take care of your privacy online, using a third party is not good at it. I hope you are getting my point. Let me tell you that there is no official Facebook Marketplace application available on any platform. It is only available on the main Facebook application both on Android and iOS, even it is not yet there on Messenger. There are unofficial versions for it, you should not trust and use those unofficial apps. How to unblock marketplace on FacebookThe new Facebook allows users to send General Feedback within the application. You can easily update your application then try to unlock the marketplace on Facebook with ease. Once you update your application. Then go ahead and follow these steps:
After a day or two, it can take up to a week. You will see the marketplace icon at the top of your screen or on the menu list. So this is how you can unblock the marketplace on Facebook. How do you fix the marketplace that isn’t available to you?First of changing your language settings, 2nd change your location on Facebook, and if these do not work. Then follow these steps:
Why is Facebook Marketplace not available to me?There are several reasons why the Facebook marketplace is not available to you. 1, its your country marketplace is not available. 2, its your language FB marketplace is supported in. 3rd, you have recently created your account. 4, you have violated Facebook terms and guidelines before. 5, you are using a VPN in your browser. Update 2022: How do I activate Facebook Marketplace?The Facebook marketplace is there and activated by default, but you must be in a supported region. All you need is to access the Facebook marketplace from Menu or the shortcuts bar at the top. However, if it is disabled in your account, you can activate it by getting into the Menu then Settings & Privacy > Settings > Go to Shortcuts > then Shortcuts Bar and activating the toggle next to the Marketplace icon. Is Marketplace Free on Facebook?As far as I know Yes it is Free to use the Marketplace. Can I use Marketplace on Facebook without a Facebook Account? No, you cannot use Facebook Marketplace without having an account on Facebook. Does Facebook Marketplace work?Yes, it works perfectly fine, thats what it is for. In fact, it is the perfect place for doing so. There are charges and better protection for buyers and sellers in the Fb marketplace. However, you must follow precautionary for doing things safely. What are the rules of FB Marketplace?Facebook Marketplace does have community policies. You must follow them to use the marketplace. You can Google it. However, dont do anything that looks spammy. Do upload good photos of your products and proved better guidelines for them. Just be transparent with your customer and everything will be fine. How do I get Marketplace on Android?Well, it is available in the Facebook app only. If you have the latest Facebook app installed, go to the menu, and find the marketplace icon there. If you dont find it over there, then it clearly means that the marketplace is not available in your country. Though you can use other services to find and open it, if it is not available yet by default then you may need to wait for it. Can businesses sell on Facebook Marketplace?Yes, a business can sell products, etc on the marketplace. But to make sure you are following the rules, guidelines for selling products on the Facebook marketplace. Though they can through you out anytime by doing things against their guidelines. Is the marketplace safe on Facebook?Yes, 100% safe, but there are cautions to follow to stop yourself from being scammed. Make sure to review things before buying or selling on the Facebook marketplace. Take your time and look at the review of the products, read the comments of other users for that product. Ask them personally about the product. Think 100 times before you buy or sell on Facebook. Why Facebook shop is not available in my area?If your Facebook profile region is set to a country where Marketplace is not available yet, you will not see the Marketplace icon (looks like a shopfront) on the iOS app, or the Marketplace bookmark on the left-hand menu on desktop.
What is the difference between Facebook shop and Facebook Page Shop?If you don't have a Facebook Page Shop but want to sell products from your Page, you should create a shop instead. If you have a Facebook business Page, you can add a Facebook Page shop with checkout.
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Facebook page shops are no longer available in your area
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