Disable pop-up blockers on your mobile device or computer if prompts do not appear.
Mobile
Android users:
- Open Settings App from your home screen
- Select Site Settings
- Select Pop ups and Redirects
- Toggle to "Allowed"
Iphone Users:
- Open Settings App in iOS
- Select Safari
- Toggle the switch next to "Block Pop-ups" to the OFF position
Desktop Computer
Chrome (Mac or Windows):
- Click the Customize and control Google Chrome menu (the three dots in the upper right corner)
- Select Settings
- Click Advanced at the bottom
- Under Privacy and security, click the Content Settings button
- Select Pop-ups and redirects
- To disable the pop-up blocker uncheck the Blocked (recommended) box
Safari (Mac)
- From the Safari menu, select Preferences
- Click Websites at the top of the window
- Select Pop-up Windows
- To disable the pop-up blocker select Allow next to When visiting other websites.
Internet Explorer 9 and later (Windows)
- Click the GEAR icon and select Internet Options
- Select the Privacy tab. Uncheck Turn on Pop-up Blocker to disable the pop-up blocker
- Click the Settings button to disable pop-up blockers for specific sites
- Click OK
Firefox (Windows)
- Select the three horizontal bars in the upper right corner
- Select Options
- Select the Privacy and Security tab
- To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions
- Close the window
- Click OK
Firefox (Mac)
- Select Preferences from the Firefox menu
- Select the Privacy and Security tab
- To disable the pop-up blocker, uncheck the Block pop-up windows box below Permissions
- Close the window
- Click OK
A pop-up blocker is any program that prohibits a pop-up at some point in time. This may consist of multiple internet windows, or actual pop-ups caused by coding on a webpage. Generally, pop-up blockers are installed to avoid pop-up ads from webpages. However, depending upon the pop-up blocker, they may block useful information as well. These could include option screens such as print and download options screens, or they could stop pop-ups which would confirm downloads or show a result to a page.
Internet Explorer®
Chrome®
Firefox®
Safari®
iPhone® or iPad® iOS
Chrome® on AndroidTM
Microsoft Edge
Internet Explorer®
Take the following steps to disable pop-up blockers:
- Click Tools or the gear icon.
- Click Internet options.
- Click the Privacy tab.
- Uncheck Turn on Pop-up Blocker.
- Click OK.
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Chrome®
Take the following steps to disable pop-up blockers:
- Click the Chrome menu button.
Note: The button is on the upper-right of the browser and is indicated by three dots. - Select Settings.
- At the bottom of the page, click Advanced.
Note: If Advanced is already selected, additional options will be available below it. - Under Privacy and security, click Site settings.
- Click Pop-ups and redirects.
- Click Blocked (recommended).
Note: After the popup blocker is disabled, the option will show as enabled and display Allowed.
For more information, watch this video:
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Firefox®
Take the following steps to disable pop-up blockers:
- Click the Open menu button (three bars) in the upper-right corner.
- Click Options or Preferences.
- Select Privacy & Security on the left.
- Uncheck Block pop-up windows to disable the pop-up blocker.
- Close and relaunch Firefox.
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Safari®
Take the following steps to disable pop-up blockers:
- Click the Safari menu.
- Select Preferences from the drop-down.
- Click Websites.
- Click Pop-up Windows located on the left side.
- Click the drop-down next to Lexis and select Allow.
- Close and reopen Safari.
For more information, watch this video:
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iPhone® or
iPad® iOS
Take the following steps to disable pop-up blockers:
- Open the Settings app in iOS and go to Safari.
- Under the General Safari settings, toggle the switch next to “Block Pop-ups” to the OFF position to disable the popup blocker.
For more information, watch this video:
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Chrome®
on AndroidTM
Take the following steps to disable pop-up blockers:
- Tap the three dots in the upper right-hand corner and select Settings.
- Scroll down to the Advanced settings and select Site settings.
- Select Pop-ups and redirects.
- Toggle the switch on or off depending on your preferences.
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