Hello @Maytrix,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
- Provide the exact Software Version of your Phone
- Provide the Phone Model
- Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
- Additional Polycom Infrastructure (RPRM,PDMS or BToE)
- If applicable provide a backup of the phone in question
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
- If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
- If possible provide the MAC Address or Serial of the device
- Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Polycom Phones subscribe to Microsoft Exchange so all the control for the PIN etc. is on the Microsoft End.
Polycom phones can utilize the Visual Voicemail which does not require any PIN to access simply via the Phone:
In order to setup or change the Exchange Voice Mail Pin you must access exchange as shown => here <=
The URL for this depends on your organisation so please work with your Administrator on this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community
Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Summary
This article is for changing your voicemail to an away greeting when you will be away from your desk. If you have never accessed or setup your voicemail greeting on your Bethel Polycom phone, follow the directions in this article
When you will be away from your desk, and you want to setup an away greeting, follow the directions below.
- Login to your voicemail by entering your voicemail password.
- Press 3 to record a new No Answer voicemail greeting
- Press 1 to compose your greeting
Changing Your Voicemail Message from an Away Greeting
When you are returning to your desk after being away, you may want to change your away greeting to another greeting by following the directions below.
- Login to your voicemail by entering your voicemail password
- Press 3 to record a new No Answer greeting
- Press 2 to listen to your current greeting
- Press 1 to compose your new greeting
To Set up Your Voicemail box:Setting up Voicemail