Actions If you cannot remember your password or need to change it, you have several options. HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. For more information, go to HP PCs - Managing user accounts and logins in Windows 10. Note: If you cannot sign in with your original password, make sure that caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password. Reset your Microsoft account passwordIf you use a Microsoft email address and password to sign in, you can reset or change the password from any web browser. Change your local password when you know your current passwordUse the Windows account sign-in options if you know your current computer password and want to change it to something different.
Change your local password from another user accountSign in using another account to manage another account in Windows. The account must have administrator rights. You might need help from the account owner to complete these steps.
Use a previously created local password reset disk or USB driveReset your local Windows account password from a reset disk or USB flash drive from the Forgotten Password Wizard.
Have a computer repair service recover your local passwordIf other password recovery methods are unavailable or unsuccessful, contact a local computer repair service. Many services offer password recovery for a fee. Reset your computer when all other options failIf all attempts to recover your password are unsuccessful, you do not need to discard the computer. Instead, reset your PC to completely start over, creating a new password in the process. CAUTION: Reset this PC erases all files and local passwords. This resets the computer to the last known good version of Windows 10. After the reset, a list of apps that are no longer available is saved on the Desktop. You can reinstall apps and software from the Microsoft Store or from installation discs.
Related password supportUse the following links for additional password support. United States hp-detect-load-my-device-portletActions How do I factory reset my HP computer without the password?Reset your computer when all other options fail. On the sign-in screen, press and hold the shift key, click the power icon , select Restart, and continue pressing the shift key until the Choose an option screen displays.. Click Troubleshoot.. Click Reset this PC, and then click Remove everything.. How do I Reset my HP computer to factory settings Windows 7?Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens. Under I need help immediately, click System Recovery.
How do I force my HP computer to factory reset?Turn on the laptop and immediately press the F11 key repeatedly until System Recovery starts. On the Choose an option screen, click "Troubleshoot." Click "Reset this PC." Click either "Keep my files" or "Remove everything" depending on which you prefer.
How do I completely wipe my HP desktop?Click on the Start menu.. Choose “Settings.”. Then choose “Update and Security.”. From there, select “Recovery” from the left panel within the window.. You will then see three options available: ... . Click on the “Get started” button under “Reset this PC.”. |