FAQ
Why am I having a problem enrolling my email address in Zelle®?
When you initially enroll your Regions account with Zelle, you may receive a notification that your email address is registered with another financial institution. Only one account can be connected at any given time. View the Activity tab where a prompt allows you to "Transfer Email" in your profile. This will connect the desired email address to your Regions account and you can start sending and receiving with Zelle through our Regions Online Banking site or Regions Mobile App. For assistance with this issue, contact us at 1-800-472-2265
Regions Segments
Follow these easy steps
Enrolling your eligible U.S.-based checking or savings account is quick and convenient. You can do it right in Wells Fargo Online® or the Wells Fargo Mobile® app.
- Sign on and select Transfer & Pay.
- Go to Send Money with Zelle® and view the Welcome note.
- Read and accept the Zelle® Transfer Service Addendum.
- Enroll an email address or U.S. mobile number, and select the account where you want money to be deposited.
You're ready to use Zelle®.
Note: You may receive a one-time verification code for each email address or U.S. mobile number selected. If so, enter it in the verification code field.
Sending money is fast and convenient. It’s already part of your Wells Fargo Mobile app.
- Sign on and select Transfer & Pay.
- Go to Send Money with Zelle®.
- Select a recipient from your list or add a new recipient. Then choose a From Account, and enter the amount.
- Select Review and confirm that the email address or trusted U.S mobile number and name are correct.
- Select Send.
To receive money, you’ll need to enroll your own email address or U.S. mobile number and choose an eligible Wells Fargo savings or checking account where you want the money deposited.
- Sign on and select Transfer & Pay.
- From the Zelle® screen, select Receive Settings or Settings.
- From the Settings screen, choose the U.S.-based account where you want money to be deposited, then select Register beside the email address or U.S. mobile number you want to use, or both.
- Let the sender know you accept payment with Zelle®. They'll need your U.S. mobile phone number or email address to send.
Note: You may receive a one-time verification code for each email address or U.S. mobile number selected. If so, enter it in the verification code field.
Requesting money using a smartphone through the Wells Fargo Mobile app is fast and convenient. Note: Make sure your email address or U.S. mobile phone number is enrolled with Zelle® through your Wells Fargo Online account.
- Sign on and tap Zelle® in the bottom bar.
- Then select Request.
- Select from your list of recipients or " + " to add a new one.
- Enter the amount you're requesting, double-check it to make sure it’s correct, then select Send.
Additional questions about requesting money? Find detailed answers in our Zelle® FAQs.
Support urgent humanitarian needs
Donating money to the American Red Cross with Zelle® is quick and easy. 100% of your donation goes directly to them.
Find out how to donate with Zelle®
Get it on the App Store Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be
different from ours, so please review their policies.
Phone Number In 999-999-9999 Format
Please enter a valid 10-digit phone number
By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.
Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Get it on the App Store
Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.
Or we can send you a link by emailPlease enter a valid email address
Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Get it on Google Play
Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.
Or we can text a download link directly to your phonePhone Number In 999-999-9999 Format
Please enter a phone number
By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.
Android is a trademark of Google Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd.
Get the mobile banking app
Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their polices.
Continue
We've sent you a download link
We sent an email with the download link to
We sent a text message with the download link to
We couldn't send the link
We're sorry we weren't able to send you the download link. Please try again, or use your mobile device to get the app from its app store.