I don t have access to the phone number on my google account

Lesson 4: Locked Out of Your Google Account?

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Locked out of your Google account?

There may be times when you go to log in to Gmail, Google Docs, or any other Google site and can't seem to remember the email address or password you used when creating your account. Luckily, Google makes it easy to recover your account information.

However, you will need some information to recover your account, whether it's your email address, the date you created your account, or your phone number.

To recover your user name:

If you don't use your email address often or if you never wrote it down, you might one day find that you've forgotten it. Google makes it easy to recover your user name.

1. Go to the Google sign-in page and click Need help? below the login field.
   

2. Click Find my account.
   

3. Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I'm not a robot. Click Submit.
   
4. Google will send you an email or text message containing your user name.

To recover your password:

If you know your user name but can't remember your password, you can reset your password to something else.

1. Go to the Google sign-in page and click Need help? below the login field.
   

2. Enter your email address, then click Next.
   

3. Enter the last password you can remember, then click Next. If you can't remember one, click Try a different question. Other options will become available, including entering the month and year you created the account or sending a verification code to your recovery email address.
   

4. If you have a recovery email address, you will be sent a verification code to reset your password. If you don't, you will be asked to type an email address or phone number where you can receive a code.
5. Once you receive the code, type it and click Next.
   

6. A new page will appear. Type your new password into the first field, then retype it into the second one. Click Change password.
   

7. Your password will be changed.

If you’ve tried these methods and still can’t get in to your account, we’ve found this page to be the most helpful in getting Google issues resolved.

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It is no longer possible to create a new Gmail account without verifying a mobile phone number. If you don't have access to a phone number that can receive either text messages or phone calls, you can either gain access to a temporary phone number, or use a friend or family member's phone for the verification process. This wikiHow teaches you how to sign up for a Gmail account without a phone number of your own, as well as what to do if you lose the phone you use for 2-step authentication.

This article has been marked as historical. The topic of this article is no longer active, no longer ongoing, or does not exist. (Posted 2020-03-22).

1. 

   1

   Get a temporary phone number that can receive texts. When you sign up for a new Google account, you'll need to verify a confirmation code that can only be received via SMS or voice phone call. If you don't have your own phone number, here are a few ways you can use one temporarily:

   • If you already have a separate Google account and live in the United States, you can create a Google Voice phone number for free. See this wikiHow to learn more.
   • Depending on your region, you may be able to sign up for a disposable phone number. Legitimate versions of these services are rarely free—but services like Burner, Hushed, and Text Verified are all affordable and legitimate.[1]
   • You can use someone else's phone and phone number during the verification process. The phone should be in the same room as you so you can get the code yourself. If that's not possible, you can email or chat with a friend online and ask that they are willing to receive your confirmation code and provide it to you for verification.

2. 

   2

   Go to the New Account creation page. The steps are different depending on the platform you're using:

   • On an Android: In the Settings app, tap Accounts (or Accounts and Backup > Accounts), select Add Account, tap Google, and then select Create Account.
     • If you're asked to sign in but don't see a Create Account option, tap the Forgot email? link, and then tap the back button on your Android to return to the sign-in screen. It should now have a Create account link on the lower-left side of the screen.
   • In a browser: Click this link to access the sign-up page.

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3. 

   3

   Follow the on-screen instructions until you get to the phone number entry screen. Depending on your platform, you may have to enter some additional information, such as your name, before entering your phone number.

4. 

   4

   Enter your temporary phone number and select Next. A special code will be sent to the number via SMS text message.

   • If the phone doesn't receive text messages, follow the on-screen instructions to receive a phone call instead.

5. 

   5

   Verify the code. The code begins with a "G" and will be in the body of the text message from Google. If you're using an Android, tap Next. If you're using your web browser, click Verify. As long as the code is correct, you will be able to move to the next step of the account creation process.

6. 

   6

   Remove the phone number from the account. If you're using a phone number that won't belong to you long-term, remove it from your account so nobody can gain access to your password. Here's how:

   • On an Android: Follow the on-screen instructions to create your email address and password. Once the password is set, scroll down and tap More options, tap Do not add my phone number, and then tap Done.
   • In a browser: Once the phone number is verified, you may be prompted to "Get more from your phone number." If you see this screen, tap Skip to get to the next screen. If you don't see this, you should already be at the right place—a form with a "Phone number" blank on top. Delete the phone number from this blank, fill out the form, and then click Next.

7. 

   7

   Complete the account setup process. Once you've completed the remaining steps, your Google account will be created and ready to use. No phone number is associated with the account.

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1. 

   1

   Have your code sent to your backup phone. When you set up 2-Step verification, you were given the option to designate a backup phone just in case you lose access to your main phone. As long as you've done this, you can follow these steps to regain access to your account using the backup phone:[2]

   • Go to the sign-in page and attempt to log in.
   • Click Try another way to sign in or tap More options.
   • Click or tap Get a verification code.
   • Follow the on-screen instructions to log in using the code sent to the backup phone.

2. 

   2

   Use the backup codes associated with your account. If you didn't set up a backup phone, you may have chosen the option to write down an 8-digit backup code instead. The purpose of these codes is to get you back into your account if you lose access to your primary phone. To log in with your backup code:[3]

   • Go to the sign-in page and attempt to log in.
   • Click Try another way to sign in or tap More options.
   • Select Enter one of your 8-digit backup codes.
   • Enter your backup code to log back in.

3. 

   3

   Use Google's account recovery tool. If you didn't set up any backup options, you may be able to log back in using other information, such as your backup email address.

   • Go to https://accounts.google.com/signin/recovery.
   • Enter your Gmail address and click or tap Next.
   • Follow the on-screen instructions.

4. 

   4

   Have your phone number forwarded to another number that works. If you can't log in to your Gmail account because your phone was lost or stolen and the previous steps did not work, you may be able to associate your phone number with a different phone (temporarily or permanently). Call your phone carrier to ask for your options. You may even be able to get a free replacement phone with the same phone number.

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About This Article

Article SummaryX

1. Borrow a phone from a friend.
2. Create a new account.
3. Use the friend's phone number to verify.
4. Remove the phone number from the account once verified.

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