Progressive auto insurance claims department phone number

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Log in to your policy to report your claim, e-mail your claims representative or get updates on your claim.

Policy and customer service:
1-800-PROGRESSIVE
(1-800-776-4737)

If you are a reporter for a national consumer or trade publication, please call:

Jeff Sibel: (440) 395-0803

Copies of public financial information:
(440) 395-2258

Questions on financial information:
(440) 395-2222

Stock ownership information:
(866) 709-7695
(American Stock Transfer & Trust Company)

This question is about Progressive

Delaney Simchuk, Car Insurance Writer

@delaney_simchuk 09/09/22 This answer was first published on 09/09/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

The Progressive phone number is 1 (888) 671-4405 for general customer service, and customer service representatives are available 24/7. You can also contact Progressive by going to Progressive's wesbite and using the chat function, emailing customer service, or visiting a local agent. 

How to Contact Progressive

  • Call 1 (888) 671-4405 to speak with a customer service representative
  • Go to Progressive’s website and use the chat function
  • Mail your request to Progressive at The Progressive Corporation / 6300 Wilson Mills Road / Mayfield Village, Ohio 44143
  • Visit a Progressive agent in person if there is one nearby

Exactly what you’re looking to do will determine the best way to contact Progressive. For instance, to file a claim, you can file online, over the phone, or through the Progressive mobile app. However, to cancel your policy with Progressive, you will most likely need to call 1 (888) 671-4405.

Progressive Phone Numbers

Department

Phone Number               

General Customer Service

1 (888) 671-4405

Commercial Customer Service

1 (888) 240-9839

Spanish Speaking Customer Service and Claims

1 (833) 951-4271

Report Fraud or Identity Theft

1 (888) 288-0770

General Fax

1 (877) 280-5587

To learn more, check out WalletHub’s full review of Progressive.

Answer Question

People also ask

What is the time limit on submitting a claim with Progressive?

Progressive does not have a set time limit for filing claims and is unlikely to deny a claim based on late notice. Progressive usually resolves claims in 7 to 14 days and will only deny a claim for late notice if it’s possible to prove the delay was unreasonable or compromised Progressive’s ability to investigate the claim.read full answer

Most insurance policies say that an accident should be reported “promptly.” Reporting accidents as soon as possible helps ensure that all important details are recorded. However, after you report your accident, you do not immediately have to file a claim. Different states have different laws that govern how long residents have to file auto insurance claims, usually giving drivers between 1 and 3 years.

Progressive allows you to file a claim using the company’s mobile app, online, or by phone. Representatives are available to walk you through the process, if necessary.

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Can I cancel my Progressive policy online?

No, you cannot cancel your Progressive insurance policy online because Progressive requires all policies to be canceled over the phone (by calling at 1-866-416-2003). Progressive insurance policies can be canceled at any time, with a cancellation fee of about 10% of your premium.

How to Cancel Your Progressive Insurance Policy read full answer

1. Gather the Right Information

To cancel your Progressive policy, prepare the necessary details including your name, address, Social Security number, policy number, and driver’s license number. You may be asked to provide your new policy information if you are switching insurers.

2. Determine When Your Policy Should End

If you are switching insurers, it is best to have a small overlap between your old policy and your new one to avoid having a lapse in coverage. If you are selling your car, make sure your policy does not end before your car is sold.

3. Contact Your Insurer

The easiest way to contact Progressive is to call them at 1-866-416-2003 and cancel your policy with a representative over the phone.

4. Pay Any Cancellation Fees

Progressive does have a cancellation fee, which is typically around 10% of your premium. Be prepared to pay your cancellation fee when contacting the company.

5. Confirm Cancellation

You should receive confirmation of your policy being canceled by mail or email. If you do not receive confirmation by the date agreed upon for the policy to end, contact Progressive to verify cancellation.

To learn more, check out WalletHub’s guide to cancelling your insurance policy.

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Is Progressive roadside assistance good?

Progressive has good roadside assistance for cars, motorcycles, RVs, and even some towing vehicles. Roadside assistance is an optional coverage that customers can add to a Progressive auto insurance policy to protect against non-accident events, like breakdowns.

What Progressive Roadside Assistance Covers

  • Towing services up to 15 miles or the nearest repair shopread full answer
  • Winching service (within 100 feet of a road or highway)
  • Battery jump-start
  • Fuel delivery
  • Battery charge for electric cars
  • Locksmith services
  • Flat-tire changes
  • Up to one hour of onsite labor

The phone number for Progressive roadside assistance is 1-800-776-2778.

Progressive Roadside Assistance vs. Popular Competitors

Company

Progressive

Geico

AAA

Average Cost

$16 per year

$14 per year

$67-$100 per year

Towing Limit

15 miles or the nearest qualified repair shop

To the nearest qualified repair facility

3-5 miles for customers with the company's basic plan

Winching

100 feet

Safe distance

Up to 1 hour

Tire Change, Jumpstart, Fuel Delivery

Yes

Yes

Yes

Progressive Roadside Assistance Cost

Adding Progressive Roadside Assistance costs around $16 a year. The average cost depends on where you live, what type of car you drive, and other factors. Progressive Roadside Assistance costs less than third-party memberships like AAA but you will have to carry comprehensive and collision coverage to get roadside assistance, which adds to your overall price.

How to Get Progressive Roadside Assistance

To get roadside assistance from Progressive, call the main customer service line (1-800-776-4737) to speak with an agent. If you have a policy already, you can log in online to add roadside assistance. Either way, coverage may not take effect the same day. It’s also important to note that there may be a limit to the number of roadside events your policy covers, and coverage is subject to any other details stated in your policy. That could mean service charges for certain roadside events, like being towed over a certain number of miles or to specific garages.

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WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our content guidelines. This question was posted by WalletHub. Please keep in mind that editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. In addition, it is not a financial institution’s responsibility to ensure all posts and questions are answered.

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How long does Progressive take to investigate a claim?

We resolve many property damage claims within 7 to 14 days, but repair times can vary greatly based on your vehicle, the damage, etc. No matter what, we'll work quickly and efficiently so you can get back to your normal routine.

How does Progressive payout claims?

We pay you its actual cash value — which is the market value of your vehicle based upon several factors, such as its pre-loss condition, age, options, mileage, etc. — minus any applicable deductible if you're Progressive insured. We work with a third-party to help determine the actual cash value.

Does Progressive pay claims well?

Is Progressive good at paying claims? In the 2021 J.D. Power Auto Claims Satisfaction Study, Progressive scored 862 out of 1,000 points, which was lower than the industry average of 880. However, the company's high AM Best financial strength score indicates its ability to reliably pay out claims.

What is progressives phone number?

1 (888) 671-4405Progressive Corporation / Customer servicenull