From the headquarters in Austin to eligibility offices in the Rio Grande Valley to laboratories in the Panhandle, Health and Human Services employees are there to respond to the needs of Texans. Show
The professionals that staff health and human services agencies across the state are ready and willing to assist people who need services, contractors who provide them and anyone with questions about the services we provide. While the headquarters offices are located in Austin, there are offices across the state that serve Texans. Note: If you are deaf, hard of hearing, or speech impaired you can call any Texas Health and Human Services office by using the relay service of your choice. The state of Texas offers Relay Texas which you can use by dialing 7-1-1 or 800-735-2989. The state's health and human services agencies are committed to protecting your personal and private information. One way we do this is by using secure email to make sure your private information remains private. If you received a secure email from our agencies, please read these instructions on how to open it. Civil Rights OfficeCall the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint. Civil Rights Office 888-388-6332 or 512-438-4313 or the relay service of your choice. Customer ServiceMedicaid client hotline CHIP call center CHIP processing center Your Texas Benefits MDCP/DBMD Escalation Line The MDCP/DBMD Escalation Help Line assists people with Medicaid who get benefits through the Medically Dependent Children Program (MDCP) or the Deaf Blind with Multiple Disabilities (DBMD) program. The escalation help line can help solve issues related to the STAR Kids managed care program. Help can include answering questions about Medicaid fair hearings and continuing services while appealing. File a ComplaintGet Help Finding InformationVisit our Help Finding What You Are Looking For page where you'll find contact information for some of our most requested services including:
Learn About Services (2-1-1 Texas)Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs. If you can't connect to 2-1-1, call us toll-free at 877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local 2-1-1 area information center. You may not be able to connect to 2-1-1 if:
Open Records RequestsHHSC is committed to providing full access to public information. You can request records under the Texas Public Information Act by mail, fax or email. Click here to learn about requesting records. Press OfficeReport Abuse or NeglectIf you suspect a child has been abused or mistreated, you are required to report it to the Texas Department of Family and Protective Services or to a law enforcement agency. Please call 800-252-5400 or 9-1-1 if in immediate danger. People Who are Older or Who Have DisabilitiesComplaint and Incident Intake Report Fraud, Waste or AbuseTexas Veteran LiaisonTexas Health and Human Services are headquartered in Austin, Texas. If you need to contact someone at one of the main offices, also called state office headquarters, please use the addresses and phone numbers below. Health and Human ServicesTexas
Health and Human Services (HHS) state office headquarters is located at: Texas Department of State Health ServicesThe Texas Department of State Health Services state office headquarters is located at: 1100 West 49th St. Other DSHS contact information. Office Searches
Lists of Offices and Service Providers
Ombudsman OfficesHHS is divided into 11 administrative regions, which are listed below by county. You also can view a map in PDF format that shows these same regions along with the area agencies on aging and the local intellectual and developmental disability authorities. Region 1, High PlainsArmstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Dickens, Donley, Floyd, Garza, Gray, Hale, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Lubbock, Lynn, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Terry, Wheeler, Yoakum Region 2, Northwest TexasArcher, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stonewall, Stephens, Taylor, Throckmorton, Wichita, Wilbarger, Young Region 3, MetroplexCollin, Cooke, Dallas, Denton, Ellis, Erath, Fannin, Grayson, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, Wise Region 4, Upper East TexasAnderson, Bowie, Camp, Cass, Cherokee, Delta, Franklin, Gregg, Harrison, Henderson, Hopkins, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt, Wood Region 5, Southeast TexasAngelina, Hardin, Houston, Jasper, Jefferson, Nacogdoches, Newton, Orange, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity, Tyler Region 6, Gulf CoastAustin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Harris, Liberty, Matagorda, Montgomery, Walker, Waller, Wharton Region 7, Central TexasBastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Lampasas, Lee, Leon, Limestone, Llano, Madison, McLennan, Milam, Mills, Robertson, San Saba, Travis, Washington, Williamson Region 8, Upper South TexasAtascosa, Bandera, Bexar, Calhoun, Comal, DeWitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Jackson, Karnes, Kendall, Kerr, Kinney, La Salle, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson, Zavala Region 9, West TexasAndrews, Borden, Coke, Concho, Crane, Crockett, Dawson, Ector, Gaines, Glasscock, Howard, Irion, Kimble, Loving, Martin, Mason, McCulloch, Menard, Midland, Pecos, Reagan, Reeves, Schleicher, Sterling, Sutton, Terrell, Tom Green, Upton, Ward, Winkler Region 10, Upper Rio GrandeBrewster, Culberson, El Paso, Hudspeth, Jeff Davis, Presidio Region 11, Lower South TexasAransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, San Patricio, Starr, Webb, Willacy, Zapata How do I file a complaint against Texas Health and Human Services?Call 866-566-8989 8 a.m. to 5 p.m. Central Time, Monday through Friday and speak to someone that day.
How do I contact ombudsman Texas?Contact Us. If you still can't get it resolved, call 877-787-8999 or complete our online form .. You can also send a fax to 888-780-8099 or write to: HHS Office of the Ombudsman. P.O. Box 13247. Austin, Texas 78711-3247.. How do I contact my local ombudsman?Call 0300 061 0614 to talk to a complaints advisor about registering a new complaint.. communicate with us through messaging at certain stages.. see the progress of your complaint when you log in to your account.. store your complaint correspondence and documents in one secure place.. What can you complain to the ombudsman about?We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.
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