The number you have dialed has calling restrictions that have prevented the completion of your call

I ported out my number from Verizon to Visible and the data works but my voice calls and visual voice mail has yet to work.  I have yet to be able to make incoming and outgoing calls.  I would get an error announcement “we’re sorry he number that you had dialed has calling restrictions that has prevented the completion of your call announcement 803” it’s been 2 days and no one has been able to figure out.  Customer service has reinstalled my esim multiple times and I’ve been told multiple times that everything works on their end. This is really frustrating because it’s the same troubleshooting scenarios and same outcome. Not sure why it’s hard to figure out why I’m getting this error announcement . Has anyone ever encountered this issue, if so what steps did you take to resolve it.   

• All forum topics
• Previous Topic
• Next Topic

5 REPLIES 5

This error has nothing to do with your eSIM I don't know why they uninstall it and reinstall it the reps are so domb??!! This is a backend issue it has to be escalated to the higher department and hopefully they are going to resolve it, if not the first time it will be the the second time or third you just have to keep contacting costomer service to escalate it, at some point you'll receive a email th

It happened to me this afternoon- so far unable to reach anyone at VISIBLE been waiting on app for more than 2 hours. 

Happened to me this afternoon 

This happened to my wife and my phone today 10/2/22.  Moorpark, CA and surrounding area.  We switched to the new plan 1+ month ago.  We had been using Visible for many years.  Things are great until recently.  Horrible experience switching to new plan; and today outage ...

Happened to my wife and I today (10/2/22).  Cannot make outgoing call, receive call, and no data service.  Resetting network setting doesn't resolve the situation also.  Whole day so far ...

We are sorry the number you have dialed has a calling restriction that prevented the completion of your call

is what I now receive when I try to call my Visible phone which I have since I switched to Visible service when it was by invite to the service.

I have been through 4 chat sessions today, but the representatives seem to disappear or the chat window vanishes.  This is even after asking if anyone was out there every 5 minutes multiple times.

My phone service is currently active and paid.  My phone shows 4/5 bars with Visible as my carrier and the phone sees WiFi.

The issue started when I started receiving Walmart purchase shipping notifications every 30 minutes.  My foolish efforts by replying STOP or HELP were not delivered.  A day later (and 50+ walmart messages), I tried texting a friend but got Not Delivered.  I checked and could text my mother and girlfriend.

After picking up the package from Walmart, the messages kept on occuring.  That was when I contacted chat support.  They had me check my iPhone  6 Ios 12.5.5 to be sure it was the latest.  Mentioned the problem with the Walmart texts which started roughly on Tuesday Oct. 19.  They were going to try and reprogram my SIM and I was to power the phone off (it is in a nice waterproof sealed case, but the screen still cracked 😞 ).

Powered off the device and waited 15 minutes.  Received a flood of text messages about picking up my meds from Walmart Pharmacy and it looked like my STOP was finally sent.

My mother texts me on Sunday about why I am blocking her calls.  Thus begins another round of Visible support chat sessions which don't make much headway or has the support agents chatting back to be sure I was not forgotten say my every 5 minute "Are you there?  <TIME>"

They had me call a TAC number which completed.  During the sessions, I dragged out my emergency phone, charged it up and tried calling my Visible cell phone.  I received the message:

"We are sorry the number you have dialed has a calling restriction that prevented the completion of your call"

I have been told an order is stuck, but was offered no additional information or support.  Visible has my emergency and mother's phone number.  No emails from Visible.  Nothing.  Last they had referenced was needing some additional information.  That was when the chat window disappeared and I became stuck at #3 in the queue after 8 pm on today, Sunday.  

Visible, you need to keep customers assured that when a specialist is called in that you keep the chat alive with some paused message and/or some reassurance Visible support has not abandoned them or left them to some auto timeout without notification.

This call restriction even happens when the phone is off.  Nice trick.  Scrubbed my phone for any privacy restrictions but they were all off.  All the blocked number (only 3) were unblocked. And all but the last 2 voice mails have been deleted and then cleared from the deleted bin.

Strange the Greetings menu for my voice mail fails on reviving greetings.

Anyone have any ideas?  This looks like a higher level systems issue where possibly someone pushed an update which messes with the iPhone 6.  Or was there an unannounced update killing off the iPhone 6 like many third party apps?

What does it mean when it says this number has calling restrictions?

What does it mean when you call someone and it says they have calling restrictions announcement 19?

How do I get rid of call restrictions?