United states department of state national passport center

Note: With the current wait times for passports increasing, we recommend that constituents who need passport assistance from our office to contact us at least 30 days prior to the date of travel. Additionally, for those who are seeking assistance with getting an appointment with the Atlanta Passport Agency, please keep in mind there are no guarantees. Our office is only permitted to reach out 72 hours prior to your travel date, to inquire about an appointment.

Table of Contents Show

Need a passport right away?
How can I speak to someone about my passport?
Can I go to the passport office without an appointment?
Can I schedule a passport appointment online?
What happens if my passport doesn't come in time?

The Atlanta Passport Agency is an arm of the U.S. Department of State. They are tasked with verifying citizenship and issuing passports to United States citizens who apply and pay a fee.

Occasionally, you may run into difficulties with your passport processing – whether it's an emergency need for international travel, difficulty in determining the status of your application, or missing documents.

My office can help by inquiring into your passport application and working with the Atlanta Passport Agency or one of the regional Passport Agencies to ensure you receive your passport.

Please note that the National Passport Center requires a Privacy Act Consent Form to be signed prior to providing our office with any information on the status of your passport. Please call my office at (770) 987-2291.

For your convenience, we have also provided the public number to the National Passport Information Center (NPIC). This number can be used to make appointments at any of the passport agencies nationwide and provide general passport information 24 hours a day, 7 days a week.

1-877-487-2778
TTY/TDD 1-888-874-7793

FREQUENTLY ASKED QUESTIONS:

Q: Can I renew my passport by mail?
A: If you already have a passport that is not damaged, was issued in the past 15 years, was received after your 16th birthday and does not require a name change, you can apply for a passport renewal by mail. Please visit https://travel.state.gov/content/travel/en/passports/have-passport/renew.html for further information.

Q: I have an emergency need to travel. Can I get my passport more quickly than the normal processing time?
A: You can upgrade your application from routine processing to expedited processing for an additional $60. You may also choose to add a 1-2 delivery service of your completed passport book for an additional $18.32. One-to-two day delivery is not available for passport cards.

The DoS only sends cards via First Class Mail. Please visit the Get My Passport Fast page for more information.
Go to the Life-or-Death Emergency page to see if you are eligible for an appointment at one of the passport agencies and centers.

Q: I have not been able to determine the status of my current passport application by contacting the National Passport Center. Can you help?
A: Certainly – my office communicates actively with the National Passport Information Center and Regional Passport Agencies to determine passport application status for constituents. Please call my office for further information.

On behalf of the U.S. Department of State, the Clerk of the Board of Supervisors is pleased to provide passport acceptance services by appointment only.

Please click below to schedule your appointment.

Please note that the U.S. Department of State has extremely limited U.S. passport operations and is prioritizing processing applications for life-or-death emergencies. Currently, it can take several weeks from the day you submit your application to receive your passport. For information about timelines, please visit the Department of State's website.

Appointments can be booked for only up to two weeks in advance.
Inability to select a date and time means that there are no timeslots available or we are fully booked for the next two weeks. Please keep checking the appointment link for any cancellations or additional openings.

Click HERE to reschedule/cancel an appointment.

IMPORTANT!
Please review the documents required by the U.S. Department of State. Applicants must be present with a fully completed passport application and documents at the time of their appointment or their appointment will be rescheduled to the next available appointment date. In order to provide excellent customer service and meet all requirements of the passport application process, incomplete applications or late arrivals cannot be accommodated.

Parking at the County Administration Center

For people conducting business at the County Administration Center, free three-hour public parking is available in marked spaces in the underground parking garage located on Ash Street, between Pacific Highway and N. Harbor Drive. There is also metered street parking surrounding the building.

Need a passport right away?

There are walk-in passport facilities throughout the County. Click here for a list of facilties nearby or visit www.travel.state.gov to search acceptance facilities.

If you are traveling in less than 2 weeks, you can make an appointment to apply in person at the San Diego Passport Agency. To make an appointment, customers are required to have an appointment, pay an additional expedited fee AND to show proof of immediate international travel. Appointments can be made 24 hours a day via the National Passport Information Center at 1-877-487-2778. The San Diego Passport Agency is located at 401 West A Street, 10th Floor, San Diego, CA 92101.

Interested in Volunteer Opportunities?
Learn about how you can volunteer to assist with passport photos!

How can I speak to someone about my passport?

Call us at 1-877-487-2778.

Can I go to the passport office without an appointment?

You must book an appointment for an urgent passport application before you call or visit a centre. Use the normal service if you do not need a passport urgently.

Can I schedule a passport appointment online?

Routine passport processing appointments are available online through the United States Postal Service. Users can use the online appointment scheduler to apply for a new passport in person at an application acceptance facility. Appointments can be made for individuals or entire families.

What happens if my passport doesn't come in time?

If you did not receive your passport or a letter requesting more information in this time period, you can request a refund of the $60 expedited service fee. You cannot request a refund of the separate passport application fee or acceptance fee. IMPORTANT NOTE: We consider refund requests on a case-by-case basis.