Walmart customer service work from home jobs

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The primary function of this position is to support Walmart associates who work in our Walmart Stores, Neighborhood Markets, Sam’s Clubs, & Distribution Centers with the tools they use in their day-to-day responsibilities. These tools include, but are not limited to, applications that support the following operational areas of our business: registers, pharmacy, merchandising (stocking, receiving, & price changes), eComm (customer pick-up & delivery), and our in-store training programs. This is a customer service call center position.

• Training is from Monday-Friday, 8:00 AM to 4:30 PM CST for 3 weeks.
• This is a full-time position that requires availability 7 days a week from 6 AM - 6:30 PM CT including a Saturday or Sunday shift weekly. You will be scheduled (5) 8.5-hour shifts that include a 30-minute unpaid lunch.
• Supports assigned business area in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
• Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
• Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
• Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
• Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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Salary.com Estimation for Work From Home - Customer Service Specialist in Kansas City, KS

$36,548 to $49,678

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Does Walmart have work from home option?

What does a customer service associate do at Walmart?

Does Walmart have online customer service?

What is the best job to work at Walmart?