Wells fargo 401k customer service phone number

Help Opening a New Account

Online Services & Access Online Support

Help With an Existing Account

Contact your Financial Advisor or call us at the number below:
1-866-281-7436
Monday – Friday, 8:00 am – midnight ET

Calling Outside the US

1-704-383-2127
Monday – Friday, 8:00 am – midnight ET
Office Locations

Corporations & Institutions

Mailing Address

Wells Fargo Advisors
One North Jefferson Ave.
St. Louis, MO 63103

Email Correspondence:

For security reasons, Wells Fargo Advisors clients should not include the following in any email correspondence with Wells Fargo Advisors:

  • Account numbers
  • User names or passwords
  • Social Security numbers

In addition, Wells Fargo Advisors cannot accept the following via e-mail:

  • Purchase and sales orders
  • Instructions for the transfer or disbursement of funds
  • Changes of address

We're Here to Help

In an emergency, the last thing you want to do is worry about your finances. Wells Fargo can help with your immediate financial needs and, if your home or business has been damaged or destroyed, we have services to help you start rebuilding.

For any questions you have about your property, business, or other general concerns, please call 1-800-TO-WELLS (1-800-869-3557). You can also call our business groups directly. Customer service representatives are ready to help you at the following numbers.

Wells Fargo Home Mortgage

1-888-818-9147
(Se habla español)

Home Equity

1-866-355-1540
(Se habla español)

Personal Banking

1-800-869-3557
(Se habla español)

Personal Loan

1-877-269-6056
(Se habla español)

Personal Line of Credit

1-800-946-2626
(Se habla español)

Auto Loan

1-800-289-8004
Mon – Fri: 7 am – 9 pm 
Central Time

Credit, ATM and Debit Cards

Credit Cards: 1-800-642-4720
ATM and Debit Cards: 1-800-869-3557
(Se habla español)

Small Business Banking

1-800-225-5935
(Se habla español)

Investment Services

  • The Private Bank: 1-888-715-0380
  • WellsTrade: 1-800-TRADERS or 1-800-872-3377
  • Wells Fargo Advisors: 1-866-817-7940

Here are some frequently asked questions about My Retirement Plan from Wells Fargo.

What is My Retirement Plan?

My Retirement Plan is an easy-to-use, online retirement tool. Answer a few questions about yourself, your income, and your current retirement savings, and My Retirement Plan will calculate how much you may need in retirement, recommend a monthly amount to save, and provide you manageable steps to take to get you closer to your goals.

How is this retirement calculator different from others?

My Retirement Plan acknowledges that your ability to save for retirement changes as your financial situation changes. Unlike other retirement calculators, My Retirement Plan provides you with a saving plan based on a percentage of your income rather than a flat dollar amount — allowing you to save more as your income rises.

How does My Retirement Plan estimate how much money I’ll need in retirement?

My Retirement Plan begins by estimating your income at retirement and then uses government data and information you provide (e.g., education level, current income, retirement age) to project your annual income year over year.

To estimate your income needs in retirement, My Retirement Plan multiplies your estimated income at retirement by your income replacement rate and increases this amount annually by the rate of inflation.

For more complete information about our calculations and assumptions, visit How We Calculate Your Plan.

Why does my income in retirement need to be so much higher than it is now?

My Retirement Plan uses an estimate of what your income will be in the year before you retire to estimate what you may need in retirement. This preretirement income is adjusted based on the income replacement rate, which is defaulted on 80% and can be changed on the Calculator Assumptions tab. We use government demographic income data to estimate how your current income may grow between now and retirement. The further from retirement you are, the more likely this number will grow.

Why does the calculator ask about my highest level of education?

All questions in the calculator help us make more informed predictions about your future. Knowing your level of education lets us determine a more realistic estimate of how much you’ll earn in the future and in turn provide an estimate of what you may need in retirement. And although this information helps us provide you with a more personalized calculation, it is optional.

I will have to pay taxes in retirement. How does My Retirement Plan account for taxes?

The amount of taxes you owe in retirement is based on many things, including where you live, marital status, and future Federal and state tax rates. It’s even affected by how much of your retirement income is in tax-advantaged accounts like 401(k)s, Traditional IRAs, and Roth IRAs.

My Retirement Plan uses the income replacement rate to estimate how much money you will need in retirement, including taxes. Based on studies of retirees’ actual retirement budgets, the tool’s replacement rate is initially set to 80%. If you feel your tax rate or other expenses will be higher or lower than what the average retiree needs today, you can adjust the income replacement rate found on the Calculator Assumptions tab.

What happens after I select and save a retirement savings plan?

  • Review the monthly amount to save toward retirement, as well as next steps and action items that will help you reach your retirement saving goal.
  • Download a PDF of your plan to print or save to your computer.
  • Access your plan online at any time by signing on at My Retirement Plan. (Note: If you create a plan using the public version of My Retirement Plan, you cannot save or access your plan online.)
  • Visit My Retirement Plan Tips to learn how to make the most of your selected retirement savings plan.

Don’t have online access to your Wells Fargo accounts?

Sign up now or use the public version of My Retirement Plan. With the public version, you cannot save your plan online, but you can access the tool’s other features.

How do I access my Wells Fargo 401k?

Access your plan online at any time by signing on at My Retirement Plan. (Note: If you create a plan using the public version of My Retirement Plan, you cannot save or access your plan online.) Visit My Retirement Plan Tips to learn how to make the most of your selected retirement savings plan.

Does Wells Fargo have a 401k?

An Individual 401(k) may work well if you have income of less than $200,000 and want to maximize your retirement savings. With an Individual 401(k) you have the flexibility to change how much your business contributes from year to year.

How do I rollover my 401k to Wells Fargo?

Contact the plan administrator of the QRP you are rolling (contact information can be found on your last QRP statement), and request a direct rollover distribution payable to Wells Fargo. Make sure to: Ask to roll over the funds directly to Wells Fargo for benefit of (FBO) your name.

Can I cash out my Wells Fargo 401k?

You have immediate access to your retirement money and can use it however you wish. Although distributions from the plan are subject to ordinary income taxes, you avoid the 10% additional tax on distributions taken if you turn: Age 55 or older in the year you leave your company.