2015 jeep cherokee 4wd system unavailable service required

Joined Nov 2, 2019

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3 Posts

Discussion Starter · #1 · Nov 2, 2019

Hi everyone. I'm a new owner of a 2014 Jeep Grand Cherokee overland. I bought this vehicle on Sept 7th. I drove it home and the next day the light up saying ACC/FCW UNAVAILABLE, and Service 4wd. If you turn the vehicle off and turn it back on the codes will clear. But they come back. I returned it to the Subaru dealership where I purchased it from. They had it for 2 1/2 weeks. They said they tightened a connection on the transfer case, cleaned some connections and gave it back to me. The next morning. The same warnings. I took it back. This time they replaced the wire harness that runs through the firewall, and the module on the rear differential. I got it back. Drove it a mile and the same warning lights. Can anyo e give me any idea where this issue may be coming from because I am at my wit's end and have no clue where to turn?

2015 jeep cherokee 4wd system unavailable service required

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

Hi everyone. I'm a new owner of a 2014 Jeep Grand Cherokee overland. I bought this vehicle on Sept 7th. I drove it home and the next day the light up saying ACC/FCW UNAVAILABLE, and Service 4wd. If you turn the vehicle off and turn it back on the codes will clear. But they come back. I returned it to the Subaru dealership where I purchased it from. They had it for 2 1/2 weeks. They said they tightened a connection on the transfer case, cleaned some connections and gave it back to me. The next morning. The same warnings. I took it back. This time they replaced the wire harness that runs through the firewall, and the module on the rear differential. I got it back. Drove it a mile and the same warning lights. Can anyo e give me any idea where this issue may be coming from because I am at my wit's end and have no clue where to turn? View attachment 220247 View attachment 220248

Hi Drivrno8,
We're sorry to hear about your experience. Are you considering having this looked into by a certified Jeep dealer? If so, please keep us updated. If additional assistance is needed throughout your dealer visit, please send us a PM.
Alex
JeepCares

Joined Oct 1, 2019

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1 Posts

I’m having the same issues with my SRT. Help anyone?

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

I’m having the same issues with my SRT. Help anyone?

Hi Sweyer,
We're sorry to hear that you are also experiencing this. As stated to your fellow forum member, if you decide to visit your dealer, we would be happy to connect you with a Case Specialist to assist. Our team is available via PM.
Alex
JeepCares

Joined Jan 13, 2019

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99 Posts

I’m having the same issues with my SRT. Help anyone?

I hate to be the bearer of bad news... but that sounds exactly like the issue I had around 47,000 miles. After a bunch of diagnostic and trial/error the dealer ended up having to completely replace the transfer case.

Joined Nov 2, 2019

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3 Posts

Discussion Starter · #6 · Dec 4, 2019

I hate to be the bearer of bad news... but that sounds exactly like the issue I had around 47,000 miles. After a bunch of diagnostic and trial/error the dealer ended up having to completely replace the transfer case.

Joined Nov 2, 2019

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3 Posts

Discussion Starter · #7 · Dec 4, 2019

So far they have replaced the control module in the differential and the wire harness. The dealer I bought it from used has had my vehicle for like 9 weeks now. Now it's at a Jeep dealership. Hopefully someone can solve the mystery.

2015 jeep cherokee 4wd system unavailable service required

Joined Feb 19, 2020

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3 Posts

Did you ever find a fix for this issue? My 2015 that I just bought used 2 months ago is doing this as well. There is also a clunk from the front end when starting and sometimes stopping. Did anyone have this symptom as well?

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

Did you ever find a fix for this issue? My 2015 that I just bought used 2 months ago is doing this as well. There is also a clunk from the front end when starting and sometimes stopping. Did anyone have this symptom as well?

Hello PF21,
We are sorry to hear about your recent troubles. Please feel free to follow up with me via private message, I would be happy to learn additional details of your situation to determine how to best assist at this point.
Laura
JeepCares

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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5 Posts

Hello PF21,
We are sorry to hear about your recent troubles. Please feel free to follow up with me via private message, I would be happy to learn additional details of your situation to determine how to best assist at this point.
Laura
JeepCares

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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5 Posts

I have 2015 JeepSRT (in original owner) and my car just started showing theACC/FWC. I have 40K+ Miles. With the Stay at home in effect I’m worried about getting this repaired anytime soon. True I don’t drive much anymore becuz of this virus but any answers as to how urgent to get fixed?

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

I have 2015 JeepSRT (in original owner) and my car just started showing theACC/FWC. I have 40K+ Miles. With the Stay at home in effect I’m worried about getting this repaired anytime soon. True I don’t drive much anymore becuz of this virus but any answers as to how urgent to get fixed?

Thank you for contacting our team. As the Customer Care Team, we are not mechanically trained and therefore we rely on the diagnosis of the dealer. We can certainly have a case escalated for additional support while you are in service. We understand your hesitations of making an appointment at this time, but we recommend calling your local Jeep service department to discuss the concerns with a service advisor. Please let us know if you are in need of additional support while in service.

Darlene
Jeep Cares

Joined Jan 13, 2019

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99 Posts

I have 2015 JeepSRT (in original owner) and my car just started showing theACC/FWC. I have 40K+ Miles. With the Stay at home in effect I’m worried about getting this repaired anytime soon. True I don’t drive much anymore becuz of this virus but any answers as to how urgent to get fixed?

If it is the transfer case, under no circumstances should you engage the low drive. It will become stuck. Right now, assuming you have the same issue I did around 40k miles... you just don't have all wheel drive.

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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5 Posts

Thank you for contacting our team. As the Customer Care Team, we are not mechanically trained and therefore we rely on the diagnosis of the dealer. We can certainly have a case escalated for additional support while you are in service. We understand your hesitations of making an appointment at this time, but we recommend calling your local Jeep service department to discuss the concerns with a service advisor. Please let us know if you are in need of additional support while in service.

Darlene
Jeep Cares

I have contacted my local Jeep dealer with appt scheduled for tomorrow am. However they can't guarantee a rental vehicle and said there are no recalls at this time.

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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5 Posts

I have contacted my local Jeep dealer with appt scheduled for tomorrow am. However they can't guarantee a rental vehicle and said there are no recalls at this time. I was on the freeway to pick up my husband who had surgery. All of a sudden my car started jerking and trying to skid. The car skid icon was flashing on and off. Speed was greatly reduced and not by me. Thought car was going to stall. Then the ACC/FCW flashed on again and once that went off, then the car drove fine and was able to pick up speed. Had to leave my car idling while waiting to PU my hubby. Drove home ok but concerned if I try to drive to dealership tomorrow.

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

HI @Tbk,

Thank you for the update. We're sorry to hear that this happened to you. Please send us a DM if you would like additional assistance while in service.

Darlene
Jeep Cares

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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5 Posts

If it is the transfer case, under no circumstances should you engage the low drive. It will become stuck. Right now, assuming you have the same issue I did around 40k miles... you just don't have all wheel drive.

Yes I do have all wheel drive 2015 SRT grand Cherokee 47k miles. At dealership now

2015 jeep cherokee 4wd system unavailable service required

Joined Apr 28, 2020

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1 Posts

2017 trail hawk with same problem but dealership can't seem to fix it I've replaced control module and lights came back on so took it back to dealership they still haven't been able to fix the problem 600.00's later my service 4 wheel drive light still on

2015 jeep cherokee 4wd system unavailable service required

Joined Jan 21, 2016

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2,294 Posts

2017 trail hawk with same problem but dealership can't seem to fix it I've replaced control module and lights came back on so took it back to dealership they still haven't been able to fix the problem 600.00's later my service 4 wheel drive light still on

We're sorry to hear about this. If you are still working with your dealer, please feel free to send our team a private message. We would be happy to connect you and your dealer with a Case Specialist.
Alex
Jeep Cares

2015 jeep cherokee 4wd system unavailable service required

Joined Jun 15, 2020

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1 Posts

Did you ever get this figured out?

What does it mean when your Jeep says service 4 wheel drive?

When the 4WD light appears, it is letting you know that there is an issue with the 4WD system and it must be handled promptly. Another reason why this light may occur is an incomplete shift in gears. This is confusing and damaging to the engine and could result in your 4WD service light flashing continuously.

Is it OK to drive with service 4WD light on?

The "Service 4WD System" message indicates a problem with the 4WD system that should be properly diagnosed and repaired. When the ignition key is turned from OFF-RUN-START and is released back to the RUN position after the vehicle starts, the 4WD warning light should go on for 1 to 2 seconds and then go out.

How do I fix my 4WD service light?

To reset the Change Oil light turn the ignition on but do not start and then push the gas pedal 3 times. The Service 4WD light is most likely the 4WD switch on the dashboard. If the lights are acting funny then the switch needs to be replaced.

How do you reset the service indicator on a Jeep Grand Cherokee 4WD?

Locate the button labeled “STEP” in your Jeep Grand Cherokee. Press the “STEP” button until you get to a menu screen that indicates how many miles you have left until service. Press and hold the “RESET” button. The “Perform Service” indicator should now be reset.