Blue cross blue shield provider customer service number

In-State Eligibility, Benefits and Claim Status Information

Out-of-State (BlueCard®) Eligibility and Claim Status Information

Chiropractic Services

Health Network Solutions, Inc.

(Blue Cross NC HMO & Blue Cross NC PPO)

Contractual Updates

Updates to Notice Contract Address

Credentialing and Enrollment

Credentialing

Enrollment

(to obtain billing numbers)

Demographic Updates

Disease Management

Healthy Outcomes

Tools for managing specific health conditions such as asthma, diabetes, or cardiovascular disease

Electronic Claim Submissions

Electronic claims submission

Tools for managing specific health conditions such as asthma, diabetes, or cardiovascular disease

Federal Employee Program (FEP)

• Benefits

• Claims

• Eligibility

Health Management (case management)

Healthy Endeavors (disease management)

Behavioral Health (mental health and substance use disorder)

Precertification and Prior Approval

Retail Pharmacy

Fraud and Abuse

If you suspect healthcare fraud and abuse, please report the problem immediately to Blue Cross NC

Healthcare Management and Operations (HM&O)

Prospective review

Prior review

Admission certification

Discharge planning

Case management

Continuity of care

Submitting Precertification/Admission Notification or Continued Stay Review

Blue e

https://providers.bcbsnc.com/providers/login.faces

800.672.7897

Monday-Thursday 8 a.m. - 7 p.m.

Friday 8 a.m. - 5 p.m.

Voice Messaging System is available outside of regular business hours.

Blue e

https://providers.bcbsnc.com/providers/login.faces

800.672.7897

Behavioral Health (Mental Health and Substance Use Disorder)

Behavioral Health

Value Options (for members enrolled in SHP)

800.359.2422

800.367.6143

Office-Administered Specialty Drug Network

Member-specific, dose-specific drugs delivered directly to your practice.

Diagnostic Imaging Management Program

CT/CTA scans

MRI/MRA scans

PET scans

Nuclear cardiology studies

Spanish Speaking Patients

Blue Cross NC offers a Spanish speaking customer service line for your patients

State Health Plan (SHP)

 Strategic Provider Relationships

Questions regarding policies, procedures or guidelines (non-claims related)

800-777.1643

919.765.4349

Web Self Service Tools

Online or Mobile

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

Try Blue Connect  Already registered? Log In Here

Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us

Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

For general inquiries and questions about the Service Benefit Plan, our overseas and pharmacy coverage or fraud assistance, you can call us toll-free nationwide.

  Have questions? Review our FAQs.

National Information Center

1-800-411-BLUE (2583)

Weekdays from 8 a.m. to 8 p.m. Eastern Time (excluding holidays)

Call the National Information Center for information about your benefits and services, FEP incentive programs, our supplemental dental and vision plans, to speak with the MyBlue Contact Center or for assistance with our online tools.

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local BCBS company.

Overseas Information

Pharmacy Information

Fraud Information

Select your state from the map or enter it here:

How do I speak to a representative at BCBS Il?

Is BCBS the same as BCBS of Texas?

How do I verify BCBS of Illinois?

What is the payer ID for BCBS of Texas?