How do i receive money through western union

Western Union wants to make it as convenient and fast as possible for you or your loved ones to receive your money. Choose the option that suits you and your Agent location best:

  • Bank account payout (where available) – recommended where movement has been restricted due to COVID-19
  • WU® Agent location (Due to COVID-19 concerns, some Agent locations may be temporarily closed or have altered hours of location; please check our Agent Locator for additional information and details of the locations nearest you.)

What documents do I need to bring to pick up money?
A picture identification card will be required to pick up money from an agent location. Depending on the country and the agent location where the receiver will pick up the money, the forms of acceptable ID may vary. In general, passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases, the receiver might also need to verify their current address, for example with a utility bill.

Western Union recommends confirming specific requirements with your local agent location prior to leaving your house.

What information is required from the sender to send a Direct to Bank Account money transfer?
The bank information required to send a Direct to Bank Account money transfer varies by country. In general, you will need to know at least:

  • Your Receiver’s bank name.
  • Your Receiver’s bank code and bank account number.
  • The amount and country to which you wish to send.

Our website offers additional details about the list of countries where you can send money directly to a bank, we have additional information below as well.* You can also see specifically what details are required for each country.

What currencies are available for payouts?
Payouts will only be made in the local currency. Senders should ensure their receiver’s bank account is a local currency account to avoid potential service delays or additional charges from the receiver’s bank.

How can I find out if my money has been sent?
You can track any money transfer. All you need is the tracking number (MTCN) and the sender’s name.

WU.com and the mobile App are available online 24/7.

For additional information, please visit the Western Union COVID-19 Resource Center.

*Additional countries not listed on the website include the following:

Country Information Receiver to Provide to Sender
Bahrain Bank Name, BIC, Bank Location, IBAN
Brazil Bank Name, Branch Number, Account Number, Account Type, Receiver’s DOB (dd/mm/yyyy), CPF (Tax ID)
Chile Bank Name, Account Number, Account Type, Bank Location, National ID Number (RUT)
Egypt Bank Name, Account Number
Finland Bank Name, BIC, Bank Location, IBAN
Hong Kong Bank Name, Bank Code, Bank Location, Account Number
Malaysia Bank Name, BIC, Bank Location, Account Number
Pakistan Bank Name, Account Number, Bank Location
Turkey Bank Name, IBAN, Bank Location
United Kingdom Bank Name, Sort Code, Bank Location, Account Number

COVID-19

How do i receive money through western union

Choose how you want to receive money

Cash Pickup

Bank Account

Online Banking

Mobile Banking

Cash pickup

Direct to a bank accountProvide your sender these details:

Online Banking

Mobile Banking

Flexibility to change the way you receive money

Even though situations can change, it’s important that everyone still receives their money. That’s why Western Union® makes it possible to change the way you receive your money. Just follow the steps below.

Cash to Bank Account2

  1. Select ‘Update delivery method’ menu on WU.com and enter your tracking number (MTCN).

  2. Fill in your information and bank account details3.

  3. Share the link with your sender to complete the transfer. Your sender must confirm the change in the delivery method.

Need to know when you will receive the money transfer?

Track your transfer using your Money Transfer Control Number (MTCN). You’ll know instantly if the money is on its way or if it’s already available for pickup.

Last year, our customers made 268 million transfers

Worldwide

We’re in 200+ countries and territories.

Reliable

We’ve been moving money for over 145 years.

80 billion USD annually

We make an average 31 transactions per second.

Need help?

Our current money transfer service is to overseas bank accounts only. Visit our FAQs for more information or call us from 9:00 am – 9:00 pm.

1 800 102 7111

1 Account holder name should match with the Receiver name.

2 Valid only for WU.com or Western Union® app transactions sent from United States, Great Britain, France, Italy and Germany.

3 Please make sure that the receiver’s name accurately matches with the name provided on the transaction and with the details of the bank account owner. (Account details may vary by country.)

How do I receive money sent via Western Union?

How to send on the go.
Use app or your mobile banking account. Become a mobile banking customer. of the respective Western Union® agent. and log in to your mobile e- banking. ... .
Fill in transfer. details. Enter the receiver's name, receiving country, the sending amount. ... .
Send with. confidence. Share your tracking number (MTCN)1.

What receiver information is needed for Western Union?

Within the US – Your receiver's bank name, bank routing number (ABA RTN), and bank account number. Outside the US – Your receiver's IBAN and the receiving bank's Bank Identifier Code (BIC or the receiving country equivalent). Further details may be requested depending on the destination.