How to transfer number on straight talk

I've decided to put this info in its own standalone post on this sub since I posted this info as a comment months ago and still to this day I get people messaging me saying it worked and helped them tremendously.

If you are trying to port a number out from Straight Talk and the port request from your new carrier is sitting unacknowledged and Straight Talk's regular support people are giving you the run around, try calling 1-866-806-1840 and when it asks for a case number enter 332264.

This will put you in touch with someone from Straight Talk's "port team" who after verifying your account information can release your number out to your new carrier immediately.

For some backstory, a few months ago I was trying to port two numbers out from Straight Talk to US Mobile. I made sure to contact Straight Talk before I initiated anything to get my account number and PIN. I provided all the info to US Mobile and they initiated a port request, which sat unacknowledged by Straight Talk for days and days.

No matter who I talked to at Straight Talk, they'd always tell me they couldn't see any port requests pending in their system for my numbers. They would tell me over and over that the issue must be on US Mobile's end, that they either didn't submit the port request correctly, or that my account number or PIN was entered wrong. They also would say that their system is set up to automatically release numbers when receiving a port request with the correct info (all of which I found out is false).

Finally one support tech gave me the above phone number and case number. After calling them, they verified my account information and they instantly released my numbers to US Mobile. They also acknowledged that there were in fact port requests sitting in their system for my two numbers the entire time.

Hope this helps!

Straight Talk Contact Info

Customer Service: 1-877-430-2355 | 1-888-442-5096
Hours: Monday – Sunday: 8:00AM – 11:45PM (EST)

• Sales: N/A
• Dealer Support: N/A
• Fraud: N/A
• Insurance: N/A
• Porting Department: N/A
• Tech Support: N/A

Carrier(s) used by Straight Talk

• (CDMA): Verizon
• (GSM-A): AT&T
• (GSM-T): T-Mobile
• (PCS): Sprint
• (Other): NO

Straight Talk Porting Instructions

Straight Talk porting information might seem hard to find, but don’t fret! Here we’ve gathered everything you need to port to another wireless carrier. If you have questions about your Straight Talk account number and PIN number, you’re in the right place.

Before starting, you need to call and ask them to release your number for porting. Otherwise, you may experience delays throughout the porting process. They are only required to release the line if your phones are completely paid off and you don’t owe anything on your plan.

Where Can I Find My Account Number For Straight Talk?

You will need your Straight Talk account number for porting to a new provider. Even if you don’t know how to get your Straight Talk account number, you can find out here! So how do I find my Straight Talk account number?

Unlike many MVNOs, this 15-digit account number is not the same as your 10-digit phone number. It is normally the MEID, IMEI, or serial number (ESN) of your device. This number is located on the back of the phone itself or underneath the battery.

Sometimes you cannot remove the back of your phone or find it hard to read your IMEI or MEID. In this case, you can look up the serial number within the settings menu on your phone.

If you activated your account with a Bring Your Own Phone (BYOP) SIM Card, you will need to find the SIM card ICCID. That number is listed on the SIM card itself or under the settings menu of your device. The account number will be the last 15 digits of your BYOP SIM Card number.

You can also look up your account number on the Straight Talk website. First, go to your account page by clicking on “My Account”. You will need your online username and password to login to the account section. Then, look for “Add (or Edit) Nickname” to find the account number.

How To Find Your Straight Talk PIN Number

To port out from Straight Talk, you need to include your passcode or PIN in your port request with the new carrier.

To find your PIN online, go to the “My Account” page on the Straight Talk website. Click on “Update Personal Profile.” Under that, it is listed as “Current Security PIN.”

Important Note: If the security PIN field is blank, you need to set up a PIN before porting. Otherwise, your port may fail. Once you have your Straight Talk wireless account number and PIN, you are ready to submit a port with your new wireless provider!

Can I Take My Straight Talk Mobile Phone To Another Carrier?

If you bought your device directly from Straight Talk, you probably can’t take that phone to a new wireless provider. Many prepaid carriers sell devices at a steep discount to encourage new activations. As such, they lock their phones to only work on their service.

Once you have finished paying for the phone, it is possible to port it over to another carrier after 12 months of active service with Straight Talk. However, you still need to verify compatibility with your new provider.

Every carrier uses different wireless broadcast bands for their service. You will also have to replace the Straight Talk SIM card with one from the new carrier if your device is eligible to activate.

When you call to have your phone number released for porting, make sure to check that your device ESN or serial number is fully unlocked as well.

How Long Does It Take For Straight Talk Porting Phone Number?

Once you have the correct Straight Talk account number and pin, the porting process is mostly automated. Porting your number from Straight Talk can take as little as a few hours. According to FCC guidelines, wireless service carriers legally have up to 72 business hours to complete a port request.

If there is a delay during your port, have the new carrier contact Straight Talk. They may need to manually release the number (MDN) so the port process can complete.

What Is The Straight Talk Port Out Number?

Straight Talk does not have a specific number for their Porting Department. You can call customer service to get the porting process started.

Notes: Straight Talk is a prepaid cellular service owned by TracFone Wireless. The same Mexican telecommunications company, America Movil, owns and operates multiple MVNOs in the US. These also include SIMPLE Mobile, Safelink Wireless, NET10 Wireless, Total Wireless, Walmart Family Mobile, Page Plus Cellular, Telcel América, and GoSmart Mobile.

You can contact Best Cellular customer service if you need help or can’t find what you’re looking for in our list of United States mobile virtual network operators and wireless communications service providers.

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