How to verify contact information on apple pay

For Westpac issued products, conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Target Market Determinations for the products are available. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

I am trying to use ApplePay for the first time. I have a link set up with my debit card, and verified that with the bank.

Now in the web page of the vendor from whom I wish to make a purchase, I clicked the Apple Pay option to display a Apple Pay dialog. That dialog shows my credit card info. But it has a red error message at bottom saying "Verify Contact Information". The "Contact" field has red letters "PHONE NUMBER REQUIRED".

I have no idea whose phone number it wants, nor what I should do next.

asked Nov 10, 2020 at 4:12

Basil BourqueBasil Bourque

10.8k35 gold badges101 silver badges179 bronze badges

The support link doesn’t spell this out well, but in my experience this has always been about the billing address no zip code / postal code or other oddities where the data you enter for Apple doesn’t translate perfectly to the seller via API.

• https://support.apple.com/en-us/HT204506

You want to add your phone number like a courier service (FedEx) would ring for delivery issues. Examine any odd characters in your address or postal code (in the US, Apple wanted zip+4 but I had to get them to remove it since many vendors couldn’t handle a - or more than 5 digits.

Sometimes you can add the info as a one time override right before paying. I’ve found that unreliable and fixing my info with Apple was more reliable of a fix.

answered Nov 10, 2020 at 5:08

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged (adsbygoogle = window.adsbygoogle || []).push({}); .

Users of Apple Pay Cash may be asked to verify their identity as they approach the $500 mark of money added or payments received. Beyond this limit, identity verification is required to use the service. Green Dot Bank, which provides the Apple Pay Cash card and person-to-person payments must verify its customers to comply with federal law.

To prevent an interruption in your Apple Pay Cash flow, you can proactively verify your identity, right on your iPhone. Your data is sent to Green Dot Bank and Apple Payments, Inc. This wholly owned subsidiary stores and processes identity information independently from Apple, which means Apple cannot read the personal information you submit for verification.

To verify your identity and prevent an interruption of your Apple Pay Cash service, follow these steps:

1. Navigate to Settings -> Wallet & Apple Pay

2. Tap Apple Pay Cash under Payment Cards

3. Scroll down and select Verify Identity

4. Tap the Continue button

5. Enter your first and last name, then tap Next

6. Enter your street address and zip code, then tap Next

7. Enter the last 4 digits of your Social Security number, and your date of birth. Submit the information by tapping Next

You may also be prompted for answers to questions about your personal history, or asked to provide an image of your driver's license or state-issued ID. Once completed, the information you submit through Apple Pay Cash is verified by Green Dot Bank using their identity verification service provider. Click here for more information on identity verification from Apple Support.

Why is my Apple Pay saying verify contact info?

How do I verify my information on Apple Pay?

Why is my Apple Pay not verifying?

How do I verify my address with Apple Wallet?