Philadelphia american life insurance company phone number

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Claims

Report a claim, check the status of a claim, and general claims services

Claims Service Center Phone: 1.800.765.9749 (Mon-Fri 8:30am - 8:00pm ET) Fax :1.800.685.9238

The Catastrophe Call Center The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm Phone: 1.800.765.9749 (Mon-Fri after 8:00pm ET )

Report a Claim Online: Report a PHLY Claim E-mail:

Mailing Address: Philadelphia Insurance Companies Attention: Claims Department One Bala Plaza, Suite 100 Bala Cynwyd, PA 19004-0950 To Report a Surety Claim:Please click here

AUTO GLASS CLAIM REPORTING - HSG HSG is Philadelphia Insurance Companies nationwide provider for auto glass claim reporting and processing. Phone: 1.877.443.9893

FUEL SPILL OR POLLUTION RELEASE REPORTING The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims. To report a fuel spill or pollution release claim, contact our nationwide provider the Spill Center. Phone: 1.877.683.2159

Follow-Up The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day. Submit a Claim Follow-up Inquire Form Check Claim Status/View Claim History(Login Required)

Related Information Claims Center Report a Claim Check a Claim Status PHLY FAQ

Customer Service Contact Center

Questions on payment & billing, PHLY.com assistance, or request a copy of a policy or invoice

Customer Service Contact Center Phone: 1.877.438.7459 (Mon-Fri 8:30am - 8:00pm ET) E-mail :

Retail Insurance Agent To make changes to your policy or ask coverage questions, please contact your insurance agent. Contact information for your insurance agent can be found on your policy, your invoice or through the Contact Center.

Related Information Get Started on PHLY.com PHLY FAQ

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Company Details

  PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY License Status :
Active

NAIC Number :

67784


Phone Number:

281-368-7200


Company Address:

11720 KATY FREEWAY, SUITE 1700 
HOUSTON, TX  77079

Description:

Life and Health


License Number:

A423311


Date Admitted:

1978-05-10


Market Share

Link to Supplemental Data Page

Year Line Market Share Direct Premium Written Direct Premium Earned Direct Losses Paid Direct Losses Incurred Loss Ratio
2021 Total Accident & Health 0.01% $4,002,308 $4,107,161 $2,026,969 $1,934,537 47.10 %
2021 Total Individual Accident & Health 0.02% $3,966,734 $4,071,660 $1,992,793 $1,888,484 46.38 %
2021 Individual Specified Disease 0.07% $523,617 $533,266 $115,902 $47,292 8.87 %
2021 Individual Accident Only 0.12% $340,788 $348,278 $81,446 $91,169 26.18 %
2021 Individual Disability Income 0.00% $2,947 $3,108 $41,777 $39,914 N/A
2021 Individual Dental 0.02% $61,810 $63,148 $20,185 $20,963 33.20 %
2021 Individual Limited Benefit 1.05% $3,037,572 $3,123,860 $1,733,483 $1,689,146 54.07 %
2021 Total Group Accident & Health 0.00% $35,574 $35,501 $34,176 $46,053 N/A
2021 Group Specified Disease 0.00% $2,329 $2,267 $0 $0 0.00 %
2021 Group Accident Only 0.01% $33,245 $33,234 $34,176 $46,053 N/A
2021 Total Life 0.00% $410,701 $0 $210,072 $0 N/A
2021 Total Individual Life 0.00% $410,701 $0 $210,072 $0 N/A
2021 Individual Whole Life 0.02% $341,499 $0 $100,833 $0 N/A
2021 Individual Term Life 0.01% $69,202 $0 $109,239 $0 N/A
2020 Total Accident & Health 0.00% $3,593,679 $3,591,721 $1,789,825 $1,913,539 53.28 %
2020 Total Individual Accident & Health 0.02% $3,551,061 $3,549,887 $1,777,219 $1,901,233 53.56 %
2020 Individual Specified Disease 0.06% $422,217 $419,521 $217,162 $257,554 61.39 %
2020 Individual Accident Only 0.10% $266,456 $265,779 $52,889 $50,777 19.10 %
2020 Individual Disability Income 0.00% $3,527 $3,479 $44,589 $44,689 N/A
2020 Individual Dental 0.02% $47,615 $47,180 $14,064 $14,114 29.92 %
2020 Individual Limited Benefit 1.20% $2,811,246 $2,813,928 $1,448,515 $1,534,099 54.52 %
2020 Total Group Accident & Health 0.00% $42,618 $41,834 $12,606 $12,306 29.42 %
2020 Group Specified Disease 0.00% $2,564 $2,578 $0 $0 0.00 %
2020 Group Accident Only 0.01% $40,054 $39,256 $12,606 $12,306 31.35 %
2020 Total Life 0.00% $514,999 $0 $57,055 $0 N/A
2020 Total Individual Life 0.00% $514,999 $0 $57,055 $0 N/A
2020 Individual Whole Life 0.03% $428,223 $0 $27,386 $0 N/A
2020 Individual Term Life 0.01% $86,776 $0 $29,669 $0 N/A
2019 Total Accident & Health 0.00% $3,699,923 $3,706,740 $1,955,505 $2,054,560 55.43 %
2019 Total Individual Accident & Health 0.02% $3,651,940 $3,658,600 $1,943,895 $2,042,939 55.84 %
2019 Individual Comprehensive Medical Expense 0.00% $1,215 $1,219 $350 $350 28.71 %
2019 Individual Specified Disease 0.08% $437,041 $436,880 $140,434 $170,144 38.95 %
2019 Individual Accident Only 0.11% $283,265 $283,513 $386,163 $392,163 N/A
2019 Individual Disability Income 0.00% $4,002 $4,007 $4,345 $4,515 N/A
2019 Individual Dental 0.02% $48,649 $48,932 $12,253 $13,253 27.08 %
2019 Individual Limited Benefit 1.45% $2,877,768 $2,884,049 $1,400,350 $1,462,514 50.71 %
2019 Total Group Accident & Health 0.00% $47,983 $48,140 $11,610 $11,621 24.14 %
2019 Group Specified Disease 0.00% $2,680 $2,708 $0 $0 0.00 %
2019 Group Accident Only 0.01% $45,303 $45,432 $11,610 $11,621 25.58 %
2019 Total Life 0.00% $726,158 $0 $289,989 $0 N/A
2019 Total Individual Life 0.00% $726,158 $0 $289,989 $0 N/A
2019 Individual Whole Life 0.04% $601,020 $0 $139,938 $0 N/A
2019 Individual Term Life 0.01% $125,138 $0 $150,051 $0 N/A

Enforcements

The department has not taken enforcement action against this company in the past three years.

Link to Enforcements Page


Complaint Index

YearLineMarket ShareNumber of ComplaintsComplaint Index
2021 Health 0.04% 3 268
2021 Life and Annuities 0.01% 0 0
2020 Medicare Supplement Insurance 0.00% 0 0
2020 Health 0.04% 1 79
2020 Life and Annuities 0.01% 0 0
2019 Health 0.03% 1 85
2019 Life and Annuities 0.01% 0 0
2019 Medicare Supplement Insurance 0.00% 0 0


Company Changes

No recent changes


Market Conduct

This company does not have any market conduct exams or investigations.


Financial Exams

This company does not have any financial exams.

Is Philadelphia American Life Insurance the same as New Era?

Philadelphia American is a subsidiary of the larger New Era Life Insurance Company. New Era specializes in health insurance and also offers Medicare Supplement insurance. Their offices are located in Houston, Texas. They offer Medicare Supplement insurance all over the United States.

What happened to Philadelphia Life Insurance company?

Japan's Tokio Marine Holdings, Inc. reported that it has agreed to acquire all outstanding shares of Philadelphia Consolidated, a U.S. property/casualty insurance company offering specialty commercial property and casualty insurance to targeted markets.

What is Philadelphia AME?

Philadelphia American Life Insurance Co operates as an insurance company. The Company provides annuities, life, health, and disability insurance products and services.

Who bought American Life and Casualty Insurance company?

MetLife, Inc. (NYSE: MET) announced today a definitive agreement to acquire one of American International Group, Inc.'s (AIG) international subsidiaries, American Life Insurance Company (ALICO), for approximately $15.5 billion.