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Claims
Report a claim, check the status of a claim, and general claims services
Claims Service Center Phone: 1.800.765.9749 (Mon-Fri 8:30am - 8:00pm ET) Fax :1.800.685.9238
The Catastrophe Call Center The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm Phone: 1.800.765.9749 (Mon-Fri after 8:00pm ET )
Report a Claim Online: Report a PHLY Claim E-mail:
Mailing Address: Philadelphia Insurance Companies Attention: Claims Department One Bala Plaza, Suite 100 Bala Cynwyd, PA 19004-0950 To Report a Surety Claim:Please click here
AUTO GLASS CLAIM REPORTING - HSG HSG is Philadelphia Insurance Companies nationwide provider for auto glass claim reporting and processing. Phone: 1.877.443.9893
FUEL SPILL OR POLLUTION RELEASE REPORTING The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims. To report a fuel spill or pollution release claim, contact our nationwide provider the Spill Center. Phone: 1.877.683.2159
Follow-Up The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day. Submit a Claim Follow-up Inquire Form Check Claim Status/View Claim History(Login Required)
Related Information Claims Center Report a Claim Check a Claim Status PHLY FAQ
Customer Service Contact Center
Questions on payment & billing, PHLY.com assistance, or request a copy of a policy or invoice
Customer Service Contact Center Phone: 1.877.438.7459 (Mon-Fri 8:30am - 8:00pm ET) E-mail :
Retail Insurance Agent To make changes to your policy or ask coverage questions, please contact your insurance agent. Contact information for your insurance agent can be found on your policy, your invoice or through the Contact Center.
Related Information Get Started on PHLY.com PHLY FAQ
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Customer Base Overlap
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Company Details
PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY License Status :
Active
NAIC Number :
67784
Phone Number:
281-368-7200
Company Address:
11720 KATY FREEWAY, SUITE 1700
HOUSTON, TX 77079
Description:
Life and Health
License Number:
A423311
Date Admitted:
1978-05-10
Market Share
Link to Supplemental Data Page
2021 | Total Accident & Health | 0.01% | $4,002,308 | $4,107,161 | $2,026,969 | $1,934,537 | 47.10 % |
2021 | Total Individual Accident & Health | 0.02% | $3,966,734 | $4,071,660 | $1,992,793 | $1,888,484 | 46.38 % |
2021 | Individual Specified Disease | 0.07% | $523,617 | $533,266 | $115,902 | $47,292 | 8.87 % |
2021 | Individual Accident Only | 0.12% | $340,788 | $348,278 | $81,446 | $91,169 | 26.18 % |
2021 | Individual Disability Income | 0.00% | $2,947 | $3,108 | $41,777 | $39,914 | N/A |
2021 | Individual Dental | 0.02% | $61,810 | $63,148 | $20,185 | $20,963 | 33.20 % |
2021 | Individual Limited Benefit | 1.05% | $3,037,572 | $3,123,860 | $1,733,483 | $1,689,146 | 54.07 % |
2021 | Total Group Accident & Health | 0.00% | $35,574 | $35,501 | $34,176 | $46,053 | N/A |
2021 | Group Specified Disease | 0.00% | $2,329 | $2,267 | $0 | $0 | 0.00 % |
2021 | Group Accident Only | 0.01% | $33,245 | $33,234 | $34,176 | $46,053 | N/A |
2021 | Total Life | 0.00% | $410,701 | $0 | $210,072 | $0 | N/A |
2021 | Total Individual Life | 0.00% | $410,701 | $0 | $210,072 | $0 | N/A |
2021 | Individual Whole Life | 0.02% | $341,499 | $0 | $100,833 | $0 | N/A |
2021 | Individual Term Life | 0.01% | $69,202 | $0 | $109,239 | $0 | N/A |
2020 | Total Accident & Health | 0.00% | $3,593,679 | $3,591,721 | $1,789,825 | $1,913,539 | 53.28 % |
2020 | Total Individual Accident & Health | 0.02% | $3,551,061 | $3,549,887 | $1,777,219 | $1,901,233 | 53.56 % |
2020 | Individual Specified Disease | 0.06% | $422,217 | $419,521 | $217,162 | $257,554 | 61.39 % |
2020 | Individual Accident Only | 0.10% | $266,456 | $265,779 | $52,889 | $50,777 | 19.10 % |
2020 | Individual Disability Income | 0.00% | $3,527 | $3,479 | $44,589 | $44,689 | N/A |
2020 | Individual Dental | 0.02% | $47,615 | $47,180 | $14,064 | $14,114 | 29.92 % |
2020 | Individual Limited Benefit | 1.20% | $2,811,246 | $2,813,928 | $1,448,515 | $1,534,099 | 54.52 % |
2020 | Total Group Accident & Health | 0.00% | $42,618 | $41,834 | $12,606 | $12,306 | 29.42 % |
2020 | Group Specified Disease | 0.00% | $2,564 | $2,578 | $0 | $0 | 0.00 % |
2020 | Group Accident Only | 0.01% | $40,054 | $39,256 | $12,606 | $12,306 | 31.35 % |
2020 | Total Life | 0.00% | $514,999 | $0 | $57,055 | $0 | N/A |
2020 | Total Individual Life | 0.00% | $514,999 | $0 | $57,055 | $0 | N/A |
2020 | Individual Whole Life | 0.03% | $428,223 | $0 | $27,386 | $0 | N/A |
2020 | Individual Term Life | 0.01% | $86,776 | $0 | $29,669 | $0 | N/A |
2019 | Total Accident & Health | 0.00% | $3,699,923 | $3,706,740 | $1,955,505 | $2,054,560 | 55.43 % |
2019 | Total Individual Accident & Health | 0.02% | $3,651,940 | $3,658,600 | $1,943,895 | $2,042,939 | 55.84 % |
2019 | Individual Comprehensive Medical Expense | 0.00% | $1,215 | $1,219 | $350 | $350 | 28.71 % |
2019 | Individual Specified Disease | 0.08% | $437,041 | $436,880 | $140,434 | $170,144 | 38.95 % |
2019 | Individual Accident Only | 0.11% | $283,265 | $283,513 | $386,163 | $392,163 | N/A |
2019 | Individual Disability Income | 0.00% | $4,002 | $4,007 | $4,345 | $4,515 | N/A |
2019 | Individual Dental | 0.02% | $48,649 | $48,932 | $12,253 | $13,253 | 27.08 % |
2019 | Individual Limited Benefit | 1.45% | $2,877,768 | $2,884,049 | $1,400,350 | $1,462,514 | 50.71 % |
2019 | Total Group Accident & Health | 0.00% | $47,983 | $48,140 | $11,610 | $11,621 | 24.14 % |
2019 | Group Specified Disease | 0.00% | $2,680 | $2,708 | $0 | $0 | 0.00 % |
2019 | Group Accident Only | 0.01% | $45,303 | $45,432 | $11,610 | $11,621 | 25.58 % |
2019 | Total Life | 0.00% | $726,158 | $0 | $289,989 | $0 | N/A |
2019 | Total Individual Life | 0.00% | $726,158 | $0 | $289,989 | $0 | N/A |
2019 | Individual Whole Life | 0.04% | $601,020 | $0 | $139,938 | $0 | N/A |
2019 | Individual Term Life | 0.01% | $125,138 | $0 | $150,051 | $0 | N/A |
Enforcements
The department has not taken enforcement action against this company in the past three years.
Link to Enforcements Page
Complaint Index
2021 | Health | 0.04% | 3 | 268 |
2021 | Life and Annuities | 0.01% | 0 | 0 |
2020 | Medicare Supplement Insurance | 0.00% | 0 | 0 |
2020 | Health | 0.04% | 1 | 79 |
2020 | Life and Annuities | 0.01% | 0 | 0 |
2019 | Health | 0.03% | 1 | 85 |
2019 | Life and Annuities | 0.01% | 0 | 0 |
2019 | Medicare Supplement Insurance | 0.00% | 0 | 0 |
Company Changes
No recent changes
Market Conduct
This company does not have any market conduct exams or investigations.
Financial Exams
This company does not have any financial exams.