What is a customer number for online banking

If you’re a current account customer, you can retrieve your customer number instantly using our simple lookup tool below. You’ll need your card and card reader to hand.

Table of Contents Show

KNOWLEDGE BASE
Online banking steps:
U.S. Bank Mobile App steps:
Additional information
Get the mobile banking app
How do I find my customer number for Online Banking?
What does it mean by customer number?
Where can I find my 10 digit customer number nationwide?
What is a customer number on a debit card?

Remember, any card reader will work, as long as it accepts your debit card – it's equally safe and secure.

Don’t have a card reader?

Your customer number can also be found using our Banking app, by following these simple steps:

1. Log in to the app
2. Go to the menu in the top right corner
3. Tap 'Details & Settings'
4. Tap 'Your details' to see your customer number

If you don't have our Banking app or a current account, call us on 03457 30 20 11 (UK) or +44 1793 65 67 89 (abroad). Lines are open Monday to Saturday, 8am to 6pm.

KNOWLEDGE BASE

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

Select Customer service at the top of the page, then choose Contact us.
Use the drop-down menu to find the applicable department you'd like to reach.
You will have the option to Chat with a live agent (if available) or a phone number will be provided to get you to a live agent.

U.S. Bank Mobile App steps:

For the best mobile banking experience, log in or download the U.S. Bank Mobile App. Once logged in, open the main menu, and select Help & services. Scroll down and choose Customer support within the “Contact us” section. From here you can receive assistance several ways.

Talk to a banker: Schedule a phone or in-person or phone appointment.
Accounts: Select the account you need assistance with. We’ll offer a digital way to help, or we’ll give you the option to call us.
Technical support: Troubleshoot app problems in real time.
Help topics: Search through the Help Center. You’ll find information on topics ranging from our various products and services, to mobile and online banking.

Additional information

Bill Pay Technical Support
For technical support using online banking or bill pay: 800-987-7237*.

Mortgage Customer Service:
For help with your existing mortgage account: 800-365-7772*.

Credit Card Customer Service
Call the phone number on the back of your card for customer service specific to your account. Or call one of these general numbers:
Cardmember Service consumer: 800-285-8585*.
Cardmember Service business: 866-485-4545*.

Wealth Management Trust and Investment Services
For help with your Trust and Investments online experience or access issues: 855-594-7236* (toll free).

U.S. Bancorp Investments, Inc.
For service, trading, and new investment accounts: 800-888-4700*.

Military Service Center
For help with Servicemember Civil Relief Act questions: 800-934-9555* | International collect - 513-277-5899*

General Banking Customer Service
For 24-hour help with checking, savings, and loan accounts: 800-USBANKS (872-2657)* | International Collect – 503-401-9991*.

*We accept relay calls.

Contact us

Get it on the App Store

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Or we can text a download link directly to your phone

Phone Number In 999-999-9999 Format

Please enter a valid 10-digit phone number

By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.

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Get it on the App Store

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Or we can send you a link by email

Please enter a valid email address

Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Get it on Google Play

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their policies.

Or we can text a download link directly to your phone

Phone Number In 999-999-9999 Format

Please enter a phone number

By providing your mobile number you are consenting to receive a text message. Text message fees may apply from your carrier. Text messages may be transmitted automatically.

Android is a trademark of Google Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd.

Get the mobile banking app

Before you leave our site, we want you to know your app store has its own privacy practices and level of security which may be different from ours, so please review their polices.

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How do I find my customer number for Online Banking?

Your customer number has up to 10 digits and is created when you first sign up for Online Banking . It starts with your date of birth (DDMMYY) and is followed by your unique number (up to 4 digits). For example, if your date of birth is 1st March 1967 and unique ID is 4958, then your customer number will be 0103674958.

What does it mean by customer number?

Customer Number means the system-generated, or other distinguishing number, assigned by the Department to each person conducting business with the Department. The customer number of a private individual is generally the person's driver license or non-operating identification license number. Sample 1Sample 2Sample 3.

Where can I find my 10 digit customer number nationwide?

You can find your customer number: on your online banking registration welcome letter. in the Banking app, or. if you are a current account customer, using your Visa debit card, card reader and the customer number look up tool (opens in new window).

What is a customer number on a debit card?

Your customer number, given to you when you signed up for Online Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank.