Blue cross blue shield 24 hour nurse

Coping with health concerns can be time-consuming and complex. With so many choices, it can be hard to know where to look for trusted information and support. The 24/7 Nurse Line can give you peace of mind with:

• Immediate answers to your health questions anytime, from anywhere – 24 hours a day.
• Access to caring, registered nurses who have an average of 15 years of clinical experience.
• Trusted, physician-approved information to guide your health care decisions.

To access the 24/7 Nurse Line by phone, please call 1-888-624-3096. SHBP/SEHBP Members should call 1-866-901-7477. When you call, a registered nurse can help you:

Choose appropriate medical care.

• Understand a wide range of symptoms.
• Determine if the Emergency Room, a doctor visit or self-care is right for your needs.

Understand treatment options.

• Learn more about a diagnosis.
• Explore the risks, benefits and possible outcomes of your treatment options.

Achieve a healthy lifestyle.

• Get tips on how nutrition and exercise can help you maintain a healthy weight.
• Learn about important health screenings and immunizations.

Ask medication questions.

• Explore how to save money on prescriptions.
• Learn how to take medication safely and avoid interactions.

Call the 24/7 Nurse Line any time for health information and support–all at no cost to you.

Online Resources – Chat with a nurse!
Finding reliable health and wellness information on the Internet can be challenging. But, with the 24/7 Nurse Line Chat, you can have an individual online discussion with a nurse and get the trusted information you want – all from your own computer. This service is available anytime you need it – 24 hours, every day, by signing in.

It's convenient.
The 24/7 Chat is a fast, easy way to get answers to your health questions. You can have a live, individual online discussion with a health care resource about various health and wellness issues. Learn more about fitness, nutrition, common illnesses and conditions, prevention tips and much more. During your chat, the health care resource can display Web pages and suggest other helpful resources related to the topic you're discussing. At the end of the chat, you can request a transcript of your conversation and Web pages for future reference.

Start chatting.
Sign in, mouse over Tools & Resources and click Overview. Then click on the Nurse Chat icon at the bottom right corner to chat with a health care resource.

For informational purposes only. Nurses cannot diagnose problems or recommend specific treatment. They are not a substitute for your physician’s care. The 24/7 Nurse Line services are not an insurance program and may be discontinued at any time. In the event of an emergency, please go to the nearest hospital or physician or call 911 or your local emergency services number.

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

Information in Other Languages

• Español
• 中文
• Tiếng Việt
• 한국어
• Français
• العَرَبِيَّة
• Hmoob
• ру́сский
• Tagalog
• ગુજરાતી
• ភាសាខ្មែរ
• Deutsch
• हिन्दी
• ລາວ
• 日本語

Site Map      Technical Information      Privacy Policy      Usage Agreement      Accessibility      Fraud and Abuse      Linked Apps

© 2022 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.

The 24/7 Nurseline is available 24 hours a day, 7 days a week. The 24/7 Nurseline is staffed with registered nurses who may answer your general health questions about things like minor cuts or burns, a sick child, headaches, fever, asthma, back pain and other chronic conditions. Based on your need, they may suggest that you call a doctor or seek emergency services.

Plus, when you call, you also have the choice to access an audio library of more than 1,000 health topics, from allergies to women's health, with more than 600 topics available in Spanish.

Call the 24/7 Nurseline at 800-765-7298 (toll-free).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.